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For Companies At a Glance
- Tasks: Lead and mentor a tech team while managing complex IT challenges.
- Company: Join a dynamic company focused on enhancing operational standards in IT.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Be at the forefront of IT innovation and make a real impact on client success.
- Qualifications: 7-10 years in IT with proven leadership and advanced technical skills required.
- Other info: Must have relevant certifications and a valid UK driver's license.
The predicted salary is between 48000 - 72000 £ per year.
Technical Field Operations Lead
Position Overview
We are looking for an experienced IT Field Operations Manager to lead and develop my client’s technical team. This key role demands a balance of technical acumen, leadership ability, and a focus on enhancing operational standards.
Primary Responsibilities
Team Leadership
- Supervise, guide, and mentor a team of senior/3rd-line field and remote engineers.
- Establish and refine processes to boost team efficiency, training initiatives, and documentation quality.
- Hold regular performance reviews, provide actionable insights, and set clear targets.
Technical Management
- Act as the ultimate escalation point for complex third-line technical challenges.
- Manage and maintain core infrastructure, including Windows Servers (2016–2022), Microsoft 365, Azure AD, and advanced networking setups (VLANs, DNS, firewalls).
- Ensure adherence to regulatory standards such as Cyber Essentials and GDPR.
Project Oversight
- Take charge of major IT initiatives, including infrastructure modernization and system upgrades.
- Conduct client site assessments and support pre-sales engagements.
- Close documentation gaps, ensuring all processes and systems are meticulously recorded.
Client Collaboration
- Build trusted relationships with clients, offering expert guidance on technical solutions.
- Represent the company in client discussions and contribute to pre-sales efforts.
Skills & Experience
- A minimum of 7–10 years in IT, including roles with team management responsibilities.
- Proven ability to lead technical teams and consistently deliver exceptional results.
- Advanced knowledge of Windows Servers, Microsoft 365, Azure AD, and networking technologies (e.g., Cisco, Fortinet).
- Experience with tools like SolarWinds, VMware, and advanced imaging systems.
Soft Skills
- Excellent communication and interpersonal skills, with the ability to perform under pressure.
- Strong organizational capabilities and a track record of implementing structured workflows.
Additional Requirements
- Relevant certifications or qualifications (e.g., Azure Solutions Architect, Cisco CCNP).
- Valid UK driver’s license and access to a reliable vehicle.
Senitor Associates | IT Field Operations Lead employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senitor Associates | IT Field Operations Lead
✨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific instances where you successfully guided a team through complex technical challenges, as this will resonate with the hiring managers.
✨Tip Number 2
Familiarize yourself with the latest technologies mentioned in the job description, such as Windows Servers, Microsoft 365, and Azure AD. Being able to discuss these technologies confidently during interviews will demonstrate your technical acumen.
✨Tip Number 3
Prepare examples of how you've improved operational standards in past positions. This could include process improvements or successful project oversight that led to enhanced team efficiency.
✨Tip Number 4
Build a solid understanding of regulatory standards like Cyber Essentials and GDPR. Being able to speak knowledgeably about compliance will show that you are not only technically skilled but also aware of the broader implications of IT management.
We think you need these skills to ace Senitor Associates | IT Field Operations Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Field Operations Lead position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT management, particularly any roles where you led technical teams or managed complex projects. Use specific examples to demonstrate your achievements.
Showcase Technical Skills: Make sure to detail your technical expertise with Windows Servers, Microsoft 365, Azure AD, and networking technologies. Mention any relevant certifications you hold, as these can set you apart from other candidates.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Explain why you are a good fit for the team and how you can contribute to their success.
How to prepare for a job interview at Senitor Associates
✨Showcase Your Leadership Skills
As a candidate for the IT Field Operations Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, mentored engineers, and improved team efficiency in previous roles.
✨Highlight Technical Expertise
Be ready to discuss your advanced knowledge of Windows Servers, Microsoft 365, Azure AD, and networking technologies. Prepare to answer technical questions and provide insights into how you've handled complex third-line challenges in the past.
✨Discuss Project Management Experience
Since this role involves overseeing major IT initiatives, share specific examples of projects you've led. Talk about your approach to infrastructure modernization and system upgrades, and how you ensured successful outcomes.
✨Emphasize Client Collaboration
Building trusted relationships with clients is key. Prepare to discuss how you've engaged with clients in the past, provided expert guidance, and contributed to pre-sales efforts. Highlight any successful client interactions that showcase your communication skills.
