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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join a successful technology company in North Lanarkshire.
- Benefits: Competitive salary of £26-30K and opportunities for growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and familiarity with IT systems are essential.
- Other info: Interviews are happening now, so apply quickly!
The predicted salary is between 20800 - 24000 £ per year.
An established client of ours in the Technology sector is looking for an IT Technician to join their internal IT department on a permanent basis. The successful candidate will be responsible for the first point of contact for clients, providing first-line technical support, troubleshooting technical issues, and resolving queries with a professional and customer-focused approach.
Key Responsibilities:
- Serve as the first point of contact for technical support via phone, email, or support ticket system.
- Provide first-line technical support to resolve customer queries.
- Support, configure, and troubleshoot issues with Windows operating systems and associated applications.
- Provide support for local area networks (LAN), wide area networks (WAN), and internet troubleshooting.
- Communicate technical solutions clearly and concisely to both technical and non-technical users.
- Assist in diagnosing network connectivity problems, including routers, switches, and firewalls.
Strong communication and interpersonal abilities are essential, along with the ability to multitask and manage time effectively in a fast-paced environment. Familiarity with ticketing systems and remote support tools is a plus.
This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
Information Technology Technician employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with common technical issues related to Windows operating systems and networking. Being able to discuss these topics confidently during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since you'll be communicating with both technical and non-technical users, showcasing your ability to bridge that gap can set you apart from other candidates.
✨Tip Number 3
Get comfortable with ticketing systems and remote support tools. If you have experience with specific software, mention it during your interview to highlight your readiness to hit the ground running.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will show your potential employer that you can handle the first point of contact with professionalism.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as troubleshooting Windows operating systems, network connectivity, and customer service. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate technical solutions effectively. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since the role requires strong communication abilities, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've communicated complex technical information to non-technical users.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Senitor Associates
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, especially around Windows operating systems and networking. Brush up on common issues like IP conflicts and DNS errors, as you'll likely be asked to troubleshoot these during the interview.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your approach to resolving queries and how you maintain professionalism under pressure, as this is key for a first-line support position.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems or remote support tools, be ready to discuss it. If not, do a bit of research on popular systems used in the industry, as this knowledge can set you apart from other candidates.
