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- Tasks: Provide remote support and hands-on assistance to clients, resolving technical issues.
- Company: Join a rapidly expanding Managed Service Provider (MSP) based in Warrington.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for training and skill development.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Experience with MSP, Microsoft 365, VPNs, firewalls, and cloud services is required.
- Other info: Send your CV if you're interested in this exciting opportunity!
The predicted salary is between 20800 - 39600 £ per year.
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This range is provided by Senitor Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Senitor Associates
IT Support Engineer
Our client is looking for an IT Support Engineer to join their internal IT team and provide support to all members of the business. The ideal candidate will have 1st and 2nd line experience, and experience working within the education sector is advantageous. This is a fully onsite role.
Responsibilities Include:
- Providing 1st and 2nd line support
- Training end users with varying levels of IT knowledge and understanding
- Creating IT documents and managing administration tasks
- Updating, maintaining, and replacing IT systems that are already in place
Skills Required:
- Windows OS and Windows Server
- Microsoft 365, Active Directory, and Group Policy
- Networking skills including DNS, DHCP, and VLANs, anti-virus and web filtering
- Hardware knowledge, including printers and audio visual equipment
If you are interested in this exciting role, we encourage you to apply IMMEDIATELY, as we are arranging interviews at short notice. For further information or to discuss the position in detail, please do not hesitate to contact Isabella Fleming at
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Information Technology Support Engineer employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365 and VPN setup. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This will demonstrate your understanding of the unique challenges and workflows associated with this type of role.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved escalated issues in the past. Being able to articulate your problem-solving process will show that you're capable of handling the responsibilities of the position.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT support. Showing that you're proactive about your professional development can impress potential employers and demonstrate your commitment to the field.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with MSPs. Include specific examples of your work with Microsoft 365, VPN setup, and remote support.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your technical skills and experience. Mention your ability to resolve user issues and your proactive communication style, as these are key responsibilities for the role.
Showcase Relevant Skills: In your application, clearly list your skills related to Windows and Desktop applications, firewalls, and cloud services. This will demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Senitor Associates
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Be prepared to discuss specific scenarios where you successfully resolved client issues and how you contributed to the team's success.
✨Demonstrate Technical Proficiency
Familiarize yourself with Microsoft 365, Windows, and desktop applications. Be ready to answer technical questions or even troubleshoot a hypothetical issue during the interview to showcase your skills.
✨Communicate Clearly
Since the role involves remote support, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to guide clients through troubleshooting steps over the phone or via chat.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you had to resolve escalated issues or manage multiple open cases simultaneously.
