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- Tasks: Provide 2nd line IT support, troubleshoot issues, and maintain systems.
- Company: Join a dynamic tech company focused on innovative solutions and customer satisfaction.
- Benefits: Enjoy flexible working hours, remote work options, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values problem-solving and customer service excellence.
- Qualifications: 5+ years in IT support with strong knowledge of AD, DNS, DHCP, and more.
- Other info: Hands-on experience with virtualisation tools like VMware and Hyper-V is a plus.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer - 2nd Line
- 5+ years' experience in IT support (2nd line or above)
- Strong knowledge of AD, DNS, DHCP, TCP/IP, VLANs, firewalls, and VPNs
- Hands-on experience with Exchange, Intune, SharePoint, Power Platform, and PowerShell
- Virtualisation expertise (VMware, Hyper-V)
- Strong documentation, time management, and communication skills
- Customer-first mindset and a problem-solving attitude
Information Technology Support Engineer employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to brush up on your technical skills related to AD, DNS, DHCP, and TCP/IP. Being able to discuss these topics confidently during an interview will show that you have the hands-on experience we’re looking for.
✨Tip Number 2
Familiarise yourself with our tools like Exchange, Intune, and SharePoint. If you can demonstrate your knowledge of how these platforms work and how you've used them in past roles, it will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've solved complex IT issues in previous jobs. We value a customer-first mindset, so showcasing your problem-solving attitude with real-life scenarios will resonate well with us.
✨Tip Number 4
Don’t forget to highlight your documentation and time management skills. Being organised and able to document processes clearly is crucial in IT support, so be ready to discuss how you manage your workload effectively.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of IT support experience, specifically mentioning your expertise in AD, DNS, DHCP, TCP/IP, VLANs, firewalls, and VPNs. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with Exchange, Intune, SharePoint, Power Platform, and PowerShell. Share specific examples of how you've solved problems in previous roles to demonstrate your customer-first mindset.
Showcase Documentation Skills: Since strong documentation skills are essential for this role, consider including a brief section in your CV or cover letter that outlines your experience in creating technical documentation or user guides.
Prepare for Technical Questions: Be ready to discuss your virtualisation expertise with VMware and Hyper-V during the interview process. Prepare examples of challenges you've faced and how you resolved them, showcasing your problem-solving attitude.
How to prepare for a job interview at Senitor Associates
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key technologies like AD, DNS, DHCP, and virtualisation tools. Consider bringing examples of past projects or challenges you've tackled that highlight your expertise.
✨Demonstrate Problem-Solving Abilities
Employ a customer-first mindset by sharing specific instances where you resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical staff. This will show your ability to bridge the gap between tech and users.
✨Prepare Questions for the Interviewers
Have insightful questions ready about the company's IT infrastructure, team dynamics, and future projects. This not only shows your interest but also helps you assess if the company is the right fit for you.
