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- Tasks: Help customers solve real-world problems and support software implementation.
- Company: Join a passionate team at a leading clinical database provider.
- Benefits: Competitive salary, opportunity for growth, and a supportive work environment.
- Why this job: Make a difference by resolving challenges and enhancing client experiences.
- Qualifications: Experience with Microsoft SQL, Windows OS, and a valid UK driving licence required.
- Other info: Follow us on Twitter @SenitorIT for more opportunities!
The predicted salary is between 24000 - 42000 £ per year.
Application Support Engineer // Amersham – £30-35K My client, a clinical database provider, are looking for an Application Support Engineer to join their highly skilled and passionate team. You will be working on resolving challenging problems and solving real-world issues. As an Application Support Engineer, you will be supporting customers over the phone with possible issues and working with clients to ensure successful implementation of the provided software. Key Responsibilities: Assisting customers via phone call Dealing with and responding to incoming tickets Troubleshooting and either resolving or escalating issues Managing the installation and customisation of applications for new clients Provide training regarding the implemented software when necessary Skills Required: Microsoft SQL Windows OS Databases Servers Remote Access Tools Jira Ticketing System A valid UK driving licence is required for this position. For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. AMRT1_UKTJ …
Application Support Engineer employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarize yourself with Microsoft SQL and Windows OS, as these are crucial for the role. Consider setting up a small project or lab environment to practice troubleshooting common issues.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be assisting customers over the phone, practicing clear communication and problem-solving techniques can make a big difference.
✨Tip Number 3
Gain experience with Jira or similar ticketing systems. Understanding how to manage and prioritize tickets will help you stand out during the interview process.
✨Tip Number 4
If you have a valid UK driving licence, make sure to highlight this in your discussions. It shows your readiness to meet the job's requirements and can be a plus point for the employer.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Application Support Engineer. Highlight your experience in troubleshooting, customer support, and software implementation in your application.
Tailor Your CV: Customize your CV to reflect the skills required for the position, such as Microsoft SQL, Windows OS, and experience with ticketing systems like Jira. Use specific examples from your past work to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer support. Mention any relevant experience you have with remote access tools and your ability to train clients on software.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Senitor Associates
✨Show Your Problem-Solving Skills
As an Application Support Engineer, you'll be tackling real-world issues. Be prepared to discuss specific examples of how you've resolved challenging problems in the past, especially those related to software or technical support.
✨Familiarize Yourself with Relevant Tools
Make sure you have a good understanding of Microsoft SQL, Windows OS, and Jira Ticketing System. Being able to speak confidently about these tools will demonstrate your readiness for the role.
✨Demonstrate Customer Service Experience
Since you'll be assisting customers over the phone, highlight any previous experience you have in customer service. Share how you effectively communicated with clients and resolved their issues.
✨Prepare for Technical Questions
Expect technical questions related to databases and remote access tools. Brush up on your knowledge and be ready to explain concepts clearly, as this will show your expertise and confidence in the field.
