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- Tasks: Join a dynamic team to support clients and troubleshoot IT issues.
- Company: A bespoke managed service provider focused on client satisfaction.
- Benefits: Competitive salary, career advancement, and a supportive work environment.
- Why this job: Great opportunity to enhance your IT skills in a collaborative setting.
- Qualifications: 3+ years of IT support experience, knowledge of Windows and networking.
- Other info: Apply ASAP for immediate interview opportunities!
The predicted salary is between 24000 - 39600 £ per year.
2nd Line Technician // Norwich – £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients. This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and advance their careers. Prior experience within an MSP would be advantageous. Responsibilities Include: Manage tickets, including providing updates to clients and feeding back to other members of the team to ensure resolution Assisting with internal project implementation Troubleshooting and diagnosing of a broad spectrum of IT-related issues Configuration and installation of new equipment Skills Required: Windows Operating System and Windows Server Active Directory Office 365, including SharePoint, Entra, Intune and general applications Networking skills including TCP/IP and work with Firewalls Basic understanding of PowerShell 3+ years’ experince is desired. If you are interested in this exciting role, we encourage you to apply IMMEDIATELY, as we are arranging interviews at short notice. For further information or to discuss the position in detail, please do not hesitate to contact Isabella Fleming at 07458 142746 or via email at . For more information ab…
2nd Line Technician employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have working in a managed service provider (MSP) environment. This will demonstrate your understanding of the unique challenges and workflows associated with this type of role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed tickets and resolved IT issues in the past. Being able to articulate your problem-solving process will show that you're capable of handling the responsibilities of the position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace 2nd Line Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in IT support, especially within a managed service provider (MSP) environment. Detail specific roles and responsibilities that align with the job description.
Showcase Technical Skills: Clearly list your technical skills related to Windows Operating Systems, Active Directory, Office 365, and networking. Provide examples of how you've used these skills in past roles.
Tailor Your CV: Customize your CV to reflect the requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the 2nd Line Technician role. Mention your passion for IT support and your eagerness to contribute to the team.
How to prepare for a job interview at Senitor Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Operating Systems, Active Directory, and Office 365. Highlight specific examples where you've successfully troubleshot issues or configured new equipment.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach diagnosing IT-related issues. Share a detailed example of a challenging problem you faced and the steps you took to resolve it.
✨Familiarize Yourself with MSP Environments
If you have prior experience in a managed service provider setting, be ready to discuss how that experience has shaped your approach to client support and teamwork.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team dynamics, ongoing projects, and the company's approach to client support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
