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- Tasks: Join our team as a 2nd Line Technician and support external clients with IT issues.
- Company: Senitor Associates is a bespoke managed service provider focused on IT solutions.
- Benefits: Competitive salary of £28-33K and opportunities for career advancement.
- Why this job: Enhance your IT skills in a supportive environment while making a real impact.
- Qualifications: 3+ years of IT support experience, knowledge of Windows OS, Office 365, and networking.
- Other info: Apply now for immediate interviews and join a tight-knit team!
The predicted salary is between 22400 - 26400 £ per year.
2nd Line Technician // Norwich – £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients. This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and advance their careers. Prior experience within an MSP would be advantageous. Responsibilities Include: Manage tickets, including providing updates to clients and feeding back to other members of the team to ensure resolution Assisting with internal project implementation Troubleshooting and diagnosing of a broad spectrum of IT-related issues Configuration and installation of new equipment Skills Required: Windows Operating System and Windows Server Active Directory Office 365, including SharePoint, Entra, Intune and general applications Networking skills including TCP/IP and work with Firewalls Basic understanding of PowerShell 3+ years’ experince is desired. If you are interested in this exciting role, we encourage you to apply IMMEDIATELY, as we are arranging interviews at short notice. For further information or to discuss the position in detail, please do not hesitate to contact Isabella Fleming at 07458 142746 or via email at . For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Senitor Associates Limited | 2nd Line Technician employer: Senitor Associates Limited
Contact Detail:
Senitor Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senitor Associates Limited | 2nd Line Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves troubleshooting a broad spectrum of IT-related issues, prepare to discuss your past experiences in resolving complex technical problems. Be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Networking skills are crucial for this position. Brush up on your knowledge of TCP/IP and firewalls, and be prepared to discuss how you've applied these skills in previous roles or projects.
✨Tip Number 4
Since the company is a managed service provider, emphasize any experience you have working in similar environments. Highlight your ability to manage tickets and communicate effectively with clients, as this will demonstrate your fit for the team.
We think you need these skills to ace Senitor Associates Limited | 2nd Line Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Technician position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize relevant IT support experience, particularly in managed service environments. Include specific examples of troubleshooting, ticket management, and any projects you've worked on that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to work with Senitor Associates. Mention your familiarity with the technologies listed in the job description, such as Windows Server and Office 365.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Senitor Associates Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Operating Systems, Active Directory, and Office 365. Highlight specific examples of how you've used these technologies in past roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare to walk through your thought process when diagnosing IT issues, showcasing your analytical skills and ability to resolve problems efficiently.
✨Familiarize Yourself with MSP Dynamics
Since prior experience within a managed service provider is advantageous, research the unique challenges and workflows of MSPs. Be ready to discuss how you can contribute to their team and improve client satisfaction.
✨Communicate Clearly and Effectively
As you'll be managing tickets and updating clients, practice articulating technical information in a way that's easy to understand. Good communication is key in ensuring smooth operations and client relations.
