At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service from order to delivery.
- Company: Join Senior Aerospace, a leading engineering solutions provider with a global presence.
- Benefits: Enjoy 31 days holiday, pension contributions, and various employee perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be considered
- Contract
Senior is an international, market-leading, engineering solutions provider with 26 operating businesses in 12 countries.
Senior designs and manufactures high-technology components and systems for the principal original equipment manufacturers in the worldwide aerospace, defence, land vehicle and power & energy markets.
The Group is split into two divisions, Aerospace and Flexonics, servicing five key sectors.
Company: Senior Aerospace BWT
Job Title
Customer Service Coordinator
Reporting To
Customer Service Manager
Location
Commercial Office
Scope and Purpose of The Job
The Customer Service Coordinator is responsible for managing a portfolio of several key clients, delivering a pro active and efficient service end to end, from order processing to order delivery and account development.
Main Duties and Responsibilities
- Customer Relations Management
- Manage a portfolio of key customers in order to fully understand their requirements developing a consultative and partnership approach.
- Remain sensitive and vigilant to changes in customer mood reporting any issues to management.
This is an essential part of the role requiring strong communication and listening skills.
- Respond to customer enquiries in a professional and timely manner, giving notice of any technical, commercial, quality or manufacturing issues including the distribution of any relevant paperwork.
Where the response has been drafted by another department ensure that it has Commercial endorsement and always check to ensure the latest price list and Commercial considerations have been used.
- Liaise with Quality and Technical Departments on all customer product returns to establish liability and corrective action plan.
Respond to customer concerns in a professional manner at all times and highlight organisational and operational shortcomings to management.
- Monitor the progress of designated customer orders reporting back to senior management and the customer as and when necessary.
Instigate and drive corrective actions to ensure good customer relations are maintained.
- Provide Management with information on sales enquiries, response times, lead times and customer orders in the agreed format on a timely basis.
- Communicate, investigate and provide input into resolving supply issues.
- Transactional Management
- Process customer enquiries, orders and change requests by raising the necessary paperwork accurately and on time through liaison with other departments to ensure deadlines are met and response times reduced in accordance with company procedures.
- Maintain, review and update price and customer lists.
- Actively pursue debtors in conjunction with the Customer Service Manager.
- Instigate and/or attend project meetings to ensure new business is introduced in a professional, consistent and timely manner.
- Keep and maintain accurate records and files for all related business activity and archive as per the Company policy.
- Training
- Senior Aerospace BWT product knowledge
- Administration procedures
- Company structure and operating procedures
- ERP system overview
Benefits
- 31 days holiday per year (including 8 bank holidays)
- Up to 5 additional days' holiday on completion of 8 years' service
- Christmas eve Off when Christmas Eve falls on a working day
- 37 hours per week – Early finish on Friday
- Company Sick Pay: 20days paid per rolling 12-month window (following 12 months' service)
- Pension up to 11% Employee & 15% Employer
- Free Life Insurance of 6 x Basic salary
- Enhanced Company Maternity & Paternity Pay
- Attendance Bonus
- Cycle to work scheme
- Holiday Buy/Sell Scheme
- Parking facilities
- On-site physiotherapy service
- On-site Counselling service
- BWT subsidised family days out
- Discounted days out
- Employee Appreciation Events
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be con[...] in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Senior. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Senior before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be con[...] in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Senior:Your cover letter is your chance to shine! Tell us why you want to work at Senior specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Senior!
How to prepare for a job interview at Senior
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
