At a Glance
- Tasks: Manage high-value insurance claims and provide expert guidance on complex scenarios.
- Company: Join a leading firm in the insurance sector with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real difference by resolving complex claims and mentoring junior team members.
- Qualifications: Experience in claims management and strong communication skills required.
The predicted salary is between 33075 - 40425 £ per year.
Senior Salmon are recruiting for a Claims Specialist / Technical Claims Lead in Alfreton to combine hands-on claims management with technical leadership and operational oversight. The role handles domestic, commercial, high-value, and major-loss insurance claims from initial instruction to completion. Acting as the primary technical escalation point, you will provide expert guidance on complex scenarios, restoration strategies, and field coordination while ensuring compliance with SLAs, FCA guidelines, and GDPR.
Key Responsibilities & Duties
- End-to-End Claims Management: Manage high-value, complex, and routine property claims. Act as the primary contact for insurers, policyholders, loss adjusters, and surveyors, negotiating fair resolutions and authorising variations within your delegated authority.
- Technical Oversight & Quality Assurance: Mentor junior team members, review field technician logs, track drying programs, and ensure all documentation (moisture maps, drying certificates, BER inventories) meets insurer standards.
- Scheduling & Field Support: Manage diary appointments and daily workloads for field technicians using ServiceM8, ensuring operational efficiency and supporting them with on-site queries.
- Systems & Documentation: Promptly upload all claim data, visit notes, and certificates to OCMS and Cotality, maintaining strict confidentiality.
- SLA Compliance & Out-of-Hours: Proactively monitor claims to prevent delays, handle customer queries or complaints professionally, and participate in a planned out-of-hours rota (including evenings, weekends).
Claims Specialist in London employer: Senior Salmon
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