At a Glance
- Tasks: Manage high-value insurance claims and provide expert guidance on complex scenarios.
- Company: Join a leading firm in the insurance sector with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement and skill enhancement.
- Why this job: Make a real difference by resolving complex claims and mentoring junior team members.
- Qualifications: 3+ years of claims handling experience and strong technical knowledge required.
Senior Salmon are recruiting for a Claims Specialist / Technical Claims Lead in Alfreton to combine hands-on claims management with technical leadership and operational oversight.
The role handles domestic, commercial, high-value, and major-loss insurance claims from initial instruction to completion.
Acting as the primary technical escalation point, you will provide expert guidance on complex scenarios, restoration strategies, and field coordination while ensuring compliance with SLAs, FCA guidelines, and GDPR.
Key Responsibilities & Duties
- End-to-End
- Claims
Management: Manage high-value, complex, and routine property claims.
Act as the primary contact for insurers, policyholders, loss adjusters, and surveyors, negotiating fair resolutions and authorising variations within your delegated authority.
- Technical Oversight & Quality
Assurance: Mentor junior team members, review field technician logs, track drying programs, and ensure all documentation (moisture maps, drying certificates, BER inventories) meets insurer standards.
- Scheduling & Field
Support: Manage diary appointments and daily workloads for field technicians using Service M8, ensuring operational efficiency and supporting them with on-site queries.
- Systems & Documentation: Promptly upload all claim data, visit notes, and certificates to OCMS and Cotality, maintaining strict confidentiality.
- SLA Compliance & Out-of-Hours: Proactively monitor claims to prevent delays, handle customer queries or complaints professionally, and participate in a planned out-of-hours rota (including evenings, weekends, and bank holidays) for emergency instructions.
Person Specification
- Experience: At least 3 years of claims handling experience, preferably within property restoration, insurance, or loss adjusting (High Net Worth or Major Loss experience is a strong advantage).
- Technical
Knowledge: Strong grasp of insurance policy wordings, FCA compliance, insurer SLAs, and restoration best practices (such as PAS 64).
Experience using OCMS, Cotality, and Service M8 is essential.
- Qualifications: National Flood School WDAD & FDAD (or similar certifications like BDMA or IICRC).
Insurance qualifications (Cert CII or Dip CII) are preferred.
- Skills: Excellent decision-making, analytical, and negotiation skills with high organisational ability and a professional, empathetic telephone manner
Claims Specialist employer: Senior Salmon
Thermokil Insect Control Services Ltd is an excellent employer, offering a supportive work culture that values initiative and hard work. Employees benefit from comprehensive training, competitive salaries with bonuses and overtime, and perks such as a company vehicle and pension, all while working in the vibrant environment of Greater London. This role not only provides meaningful work but also opportunities for personal and professional growth within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Specialist
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Senior Salmon). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Senior Salmon. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Senior Salmon.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Senior Salmon. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Senior Salmon
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Senior Salmon to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Senior Salmon, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Senior Salmon's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
