Senior Salmon are recruiting for a Customer Claims Coordinator to join a new and growing company based in Mansfield. This is an exciting opportunity for organised, customer-focused individuals who thrive in a fast-paced environment. We are particularly interested in candidates with experience in route planning, logistics coordination, transport administration, scheduling, dispatch, workforce planning, customer service, or contact centre environments. Being confident on the phone and able to manage multiple tasks at once is essential. Interviews will be taking place throughout October, with successful candidates due to start in November.
Key Responsibilities: - Booking customer appointments - Coordinating and scheduling surveyors and field-based staff - Planning daily workloads and maximising efficiency of appointments - Handling customer enquiries and insurance claims - Managing complaints and resolving customer issues - Processing documentation and maintaining accurate records - Updating internal systems and ensuring all customer information is kept up to date - Liaising with internal departments to ensure work is completed within agreed timeframes Please be aware that this role involves speaking with customers who may be upset or frustrated. We are looking for individuals who can communicate professionally, show empathy, and remain calm under pressure.
Requirements: - Minimum 9 months' experience within administration, scheduling, logistics, customer service, or call handling - Excellent communication and telephone skills - Strong organisational and planning abilities - Experience coordinating appointments, routes, workloads, engineers, drivers, surveyors, or field-based teams - Ability to manage difficult conversations professionally - Confident using computer systems and managing multiple tasks simultaneously - Previous experience within route planning, transport planning, dispatch, logistics administration, workforce planning, customer operations, or contact centres would be highly advantageous
Working Hours: Monday to Friday 9:00am - 5:00pm 37.5 hours per week
Location:
Mansfield Office-based role For the right candidate, there is a permanent opportunity available, including the possibility of hybrid working following the successful completion of probation. Pay Starting from £13.00 per hour. If you have strong organisational skills, enjoy coordinating schedules and workloads, and can deliver excellent customer service in a fast-paced environment, we'd love to hear from you. Apply today with Senior Salmon Recruitment.
Skills
Required - Call handling - Administration
Claims & Scheduling Coordinator employer: Senior Salmon
Join a dynamic team in Mansfield where your contributions as a Production Operative will be valued and recognised. Our company fosters a supportive work culture that prioritises safety and employee well-being, offering opportunities for growth and development within the manufacturing sector. With flexible shift patterns and a commitment to maintaining a clean and organised workspace, we ensure that our employees thrive in a rewarding environment.
