At a Glance
- Tasks: Support account managers in delivering exceptional customer experiences and driving business growth.
- Company: Established family-run company leading in pressure duct systems for regulated industries.
- Benefits: Enjoy a 4-day working week, excellent pension scheme, and wellbeing events.
- Other info: Join a supportive environment that values your wellbeing and work-life balance.
- Why this job: Be part of a collaborative team and make a real impact in diverse sectors.
- Qualifications: Strong teamwork skills, accuracy with data, and experience with ERP/CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Based in Congleton, Cheshire, Senior Bird Bellows was established in 1975 as a family run operation serving the petro-chemical and gas industries. Since then, we have evolved to become one of the industry leaders in the design, development and manufacture of pressure duct systems, flexible joints and insulation for highly regulated industries. We have established customers in aerospace (both civil and military), as well as in the nuclear, oil and gas, chemical and pharmaceutical sectors.
As our Account Administrator, you’ll play a central part in supporting our account managers across the aerospace and industrial sectors—helping them deliver exceptional customer experiences and drive business growth.
- Quote preparation support — Gather materials, templates and inputs to help account managers turn quotes around quickly and accurately.
- Sales order processing — Enter orders into the ERP system promptly, issue system emails, record completion and update the relevant account manager.
- Reporting & analytics — Maintain dashboards and reports on quote volumes, conversion rates, sales orders, customer satisfaction, CRM updates, call statistics and more.
- Cross‑team coordination — Liaise with engineering for costings and with pricing/commercial teams for pricing guidance and review data.
- Weekly & monthly reporting — Provide regular updates on sales order volumes, quote queues, customer satisfaction and outstanding issues.
- CRM documentation — Keep quote statuses, confirmed orders and key notes updated daily to support account managers.
- Onboarding support — Document processes and outputs for new customer handovers.
- Activity summaries — Prepare weekly summaries of progress, issues and actions, plus ad‑hoc summaries when required.
The ideal candidate will demonstrate a collaborative approach, working effectively with colleagues across all functions. You should be comfortable coordinating shared tasks, supporting others to stay organised and contributing positively to a team‑focused culture.
Accuracy is critical in this role, and you must be confident handling data, working within ERP/CRM systems and following structured processes. If you enjoy asking questions, spotting inconsistencies and resolving issues you will thrive in this role.
We offer a supportive and rewarding work environment that values your wellbeing and work-life balance. Enjoy the benefits of a 4-day working week, giving you more time for what matters most. We also provide an excellent pension scheme, life assurance, and access to a confidential Employee Assistance Programme. Our team regularly takes part in social and wellbeing events, helping you stay connected, supported, and engaged both in and outside of work.
Contract Information: Monday to Thursday (36 hours per week)
Full job description and person specification available on request.
Account Administrator in Congleton employer: Senior plc
At Senior Bird Bellows, located in Congleton, Cheshire, we pride ourselves on being a family-run business that fosters a collaborative and supportive work culture. As an Account Administrator, you will benefit from a 4-day working week, excellent pension scheme, and access to our Employee Assistance Programme, all while contributing to meaningful projects in the aerospace and industrial sectors. We are committed to your professional growth and wellbeing, ensuring you have the resources and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Congleton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the aerospace and industrial sectors. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your collaborative approach and how you can support account managers effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Senior Bird Bellows and ready to contribute to our success.
We think you need these skills to ace Account Administrator in Congleton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Administrator role. Highlight relevant experience, especially in sales order processing and CRM systems, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter should tell us why you want to join Senior Bird Bellows and how your skills align with the job description. Be genuine and let your personality shine through!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. This will demonstrate your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Senior plc
✨Know the Company Inside Out
Before your interview, take some time to research Senior Bird Bellows. Understand their history, products, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Account Administrator, you'll need to be organised and detail-oriented. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you keep track of important data and deadlines.
✨Demonstrate Your Team Spirit
This role requires a collaborative approach, so be prepared to talk about how you've worked with others in previous jobs. Share specific instances where you supported colleagues or contributed to team goals, highlighting your ability to work well across different functions.
✨Prepare for Data Handling Questions
Since accuracy is critical, expect questions about your experience with ERP/CRM systems and data management. Brush up on relevant software and be ready to discuss how you ensure data integrity and resolve inconsistencies in your work.
