Office and Facilities Assistant in Rickmansworth

This varied role is instrumental in ensuring smooth day to day running of facilities at Senior’s Head Office in Rickmansworth, Hertfordshire, where approximately 35 employees are based, including Senior’s Executive Leadership Team. Acting as the first point of contact for visitors and suppliers, ensuring an efficient and professional experience for all, whilst also providing administrative support for office-related tasks and activities as required.

Key Accountabilities:

• Meeting and greeting customers / suppliers / contractors / visitors to the office in a professional and friendly manner and co‑ordinating with the relevant employee / host.
• Acting as first point of contact for telephone enquiries and directing calls / taking messages where necessary.
• Acting as main point of contact for all facilities management contractors / suppliers, such as recycling, sanitary, gas / water / electrical, building security services and maintenance.
• Working closely with the Groups HSE Lead to champion office Health and Safety, including ensuring that Fire Wardens and First Aiders are in place and training is kept up to date, organising regular Fire Drills and following up on any action points, driving communication and awareness to employees, overseeing health and safety new starter inductions and supporting the HSE Lead in undertaking regular Risk Assessments relevant for the office e.g. Workstation set up.
• Working closely with IT in relation to the phone system, security / CCTV monitoring, and building access control.
• Helping to co‑ordinate office adaptions and / or refurbishments, ordering of new equipment (desks / chairs) and liaising with the relevant contractors / suppliers.
• Ensuring that the kitchens, washrooms and stationery cupboards are fully stocked with consumables, making sure that basic office supplies are always available, including regular stock control.
• Ensuring that daily incoming and outgoing post and deliveries are distributed or dispatched to the right employee / location.
• Organising ad hoc office social events.
• Support arrangements and administration for board meetings.
• Organising lunch and refreshments for meetings as required.
• Helping to organise employees’ flights and travel, including for board members at peak times.
• Supporting the organisation of events such as training programmes and leadership conferences.
• Overseeing the daily lunch orders for employees, including acting as main point of contact for the supplier, checking that the delivery is correct against the order, making regular review of the menu and prices, gaining feedback from employees.
• Other general office and administration tasks, as and when required.

Qualifications:

• A proven track record of autonomously co‑ordinating office and facilities tasks.
• Highly organised with strong time management skills.
• Excellent customer service skills and present the company in a professional manner.
• Ability to communicate well at all levels.
• Confident to take responsibility of day to day facilities tasks.
• Proactive and responsive attitude.
• Flexibility to adapt to changing demands and work well under pressure.
• Technical proficiency in Microsoft Office, including Outlook, Teams, Word, Excel and PowerPoint, with experience of other software platforms.
• Strong attention to detail and record keeping skills.
• Ability to multitask, prioritise and organise.
• Be discrete and capable of handling confidential information.
• Fire Warden and / or First Aider qualified is an advantage. Willingness to be trained if not qualified.
• Basic Health and Safety knowledge or qualification is advantageous.
• Experience of booking and arranging travel.

Additional Information:

• Competitive salary
• Generous bonus scheme
• Excellent Pension scheme
• Private Healthcare
• Life assurance
• Income Protection cover
• Employee Assistance Programme (EAP)
• Financial Wellbeing Programme
• Onsite parking
• Daily lunch
• Informal (non‑contractual) flexible / hybrid working