We are seeking an organised, proactive, and adaptable Live-in Care Coordinator to manage our live-in care operations. In this role, you will oversee the full lifecycle of our live-in carers, from initial onboarding and compliance to ongoing rota management and client matching. You will serve as the central point of contact for live-in carers and clients, ensuring seamless service delivery, high compliance standards, and excellent care continuity.
Key Responsibilities
- Rota Management & Scheduling: Build, maintain, and optimise live-in care rotas, ensuring full coverage, appropriate rest periods, and client-carer compatibility.
- Onboarding & Induction: Support new live-in carers following their training and onboarding, maintaining communication whilst awaiting a placement.
- Training Coordination: Assign, track, and enforce completion of mandatory e-learning modules and practical training prior to placement.
- Carer Profiles: Create, update, and tailor professional carer profiles to present to clients and their families for placement matching.
- Client & Carer Support: Act as the primary operational contact for live-in carers, resolving schedule conflicts, handling placement handovers, and managing urgent changes.
- Compliance & Quality Assurance: Maintain accurate records on the care management system, ensuring all care staff remain fully compliant with regulatory standards.
Requirements & Skills
Previous experience in care coordination, scheduling, or healthcare administration (live-in care experience preferred).
Organisation -Exceptional time-management skills with a proven ability to multitask and prioritize under pressure.
Communication -Strong written and verbal communication skills for building relationships with carers, clients, and families.
Tech Literacy -Proficient with care scheduling software, LMS platforms, and MS Office.
Problem Solving -High adaptability and calm decision-making when handling last-minute rota changes or emergencies.
Join us in delivering exceptional live-in care by leading with compassion, professionalism, and enthusiasm. We value proactive leaders who are committed to enhancing the quality of life for our clients while fostering a supportive environment for our caregiving team.
The following content displays a map of the jobs location - Oakham, Rutland
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Care Coordinator (Live-In Care) in Oakham employer: Senior Home Care Group
At City Care Services, we pride ourselves on being an exceptional employer, offering our Live-In Carers the chance to make a meaningful impact in the lives of individuals in Cambridge and surrounding areas. With competitive pay, comprehensive training, and a supportive work culture that values inclusivity and personal growth, we ensure our employees feel empowered and appreciated while providing essential care. Join us to build rewarding relationships and enjoy unique benefits like a daily food allowance and access to wellbeing resources.
