At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service from order to delivery.
- Company: Join Senior, a leading engineering solutions provider with a global presence.
- Benefits: Enjoy 31 days holiday, pension contributions, and various health perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Senior is an international, market-leading, engineering solutions provider with 26 operating businesses in 12 countries. Senior designs and manufactures high-technology components and systems for the principal original equipment manufacturers in the worldwide aerospace, defence, land vehicle and power & energy markets. The Group is split into two divisions, Aerospace and Flexonics, servicing five key sectors.
Job Description
Company: Senior Aerospace BWT
Reporting To: Customer Service Manager
Location: Commercial Office
Scope and Purpose of The Job:
The Customer Service Coordinator is responsible for managing a portfolio of several key clients, delivering a proactive and efficient service end to end, from order processing to order delivery and account development.
Main Duties and Responsibilities:
- Customer Relations Management
- Manage a portfolio of key customers in order to fully understand their requirements developing a consultative and partnership approach.
- Remain sensitive and vigilant to changes in customer mood reporting any issues to management. This is an essential part of the role requiring strong communication and listening skills.
- Respond to customer enquiries in a professional and timely manner, giving notice of any technical, commercial, quality or manufacturing issues including the distribution of any relevant paperwork.
- Liaise with Quality and Technical Departments on all customer product returns to establish liability and corrective action plan.
- Monitor the progress of designated customer orders reporting back to senior management and the customer as and when necessary.
- Provide Management with information on sales enquiries, response times, lead times and customer orders in the agreed format on a timely basis.
- Transactional Management
- Process customer enquiries, orders and change requests by raising the necessary paperwork accurately and on time through liaison with other departments to ensure deadlines are met and response times reduced in accordance with company procedures.
- Maintain, review and update price and customer lists.
- Actively pursue debtors in conjunction with the Customer Service Manager.
- Instigate and/or attend project meetings to ensure new business is introduced in a professional, consistent and timely manner.
- Keep and maintain accurate records and files for all related business activity and archive as per the Company policy.
Training:
Familiarisation training and regular updates will be provided in the following areas:
- Customer base
- Senior Aerospace BWT product knowledge
- Administration procedures
- Company structure and operating procedures
- ERP system overview
Additional Information
Benefits:
- 31 days holiday per year (including 8 bank holidays)
- Up to 5 additional days' holiday on completion of 8 years' service
- Christmas Eve Off when Christmas Eve falls on a working day
- 37 hours per week – Early finish on Friday
- Company Sick Pay: 20 days paid per rolling 12-month window (following 12 months' service)
- Pension up to 11% Employee & 15% Employer
- Free Life Insurance of 6 x Basic salary
- 2 hours paid hospital appointments
- Enhanced Company Maternity & Paternity Pay
- Attendance Bonus
- Cycle to work scheme
- Holiday Buy/Sell Scheme
- Parking facilities
- On-site physiotherapy service
- On-site Counselling service
- Flu vaccination service
- BWT subsidised family days out
- Discounted days out
- Employee Appreciation Events
Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be considered in Macclesfield employer: Senior Aerospace BWT
Senior Aerospace BWT is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 31 days of holiday, enhanced maternity and paternity pay, and opportunities for professional growth, employees are encouraged to thrive in their roles while enjoying a healthy work-life balance. Located in a dynamic international environment, the company fosters a collaborative atmosphere where every team member's contribution is valued, making it an ideal place for those seeking meaningful and rewarding employment.
