At a Glance
- Tasks: Provide top-notch customer service and support to visitors at the Senedd.
- Company: Join a dynamic team dedicated to enhancing public engagement with the Senedd.
- Benefits: Receive excellent training, support, and opportunities for personal growth.
- Other info: Flexible working hours and a vibrant work environment await you.
- Why this job: Make a real difference by helping people connect with their government.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 44595 - 54505 £ per year.
Mae'r swydd hon yn y tîm Cysylltiadau Cwsmeriaid, sy'n sicrhau bod ein cynulleidfa’n cael y profiad gorau posibl o'r Senedd. Mae'r tîm yn darparu gwasanaeth gwybodaeth dwyieithog a diduedd i'r cyhoedd.
Bydd deiliad y swydd yn gyfrifol am ddarparu gwasanaeth gwybodaeth proffesiynol ac effeithlon, ar-lein ac wyneb yn wyneb, ac yn darparu cymorth i'r rhai sy'n ymweld i gymryd rhan ym musnes y Senedd neu ei wylio. Gan adrodd i Reolwr y tîm Cysylltiadau Cwsmeriaid, bydd yr ymgeisydd llwyddiannus yn gohebu â'r cyhoedd ac Aelodau o'r Senedd, ynghylch ceisiadau am wybodaeth am ymweliadau a chanfod y ffordd, agenda busnes y Senedd, digwyddiadau a chyfleoedd ymgysylltu amrywiol a drefnir gan y Senedd.
Mae'r rôl hon yn gofyn am allu i roi sylw i fanylion, a sgiliau cryf o ran cyfathrebu a gwasanaeth i gwsmeriaid. Mae'r gallu i gyfathrebu'n hyderus â phobl ar bob lefel yn hanfodol ar gyfer y rôl hon. Mae hyfforddiant a chymorth ardderchog ar gael i'ch helpu yn eich rôl.
Darparu gwasanaeth derbynfa croesawgar i ymwelwyr â'r ystâd, cysylltu â staff perthnasol y Senedd a’i Haelodau, a chefnogi mynediad i'r ystâd; gan gynnwys drwy roi pasys ymwelwyr.
Cydweithio ag eraill yn y tîm i greu gwybodaeth a chynnwys perthnasol ar gyfer ymwelwyr, megis arddangosfeydd sy'n hysbysu'r hyn sy'n cael ei drafod. Cysylltu â staff Diogelwch, cynrychiolwyr Llywodraeth Cymru a staff y Senedd, er mwyn sicrhau mynediad di-dor i grwpiau ysgol, pwysigion ac urddasolion sy’n ymweld.
Cael y wybodaeth ddiweddaraf am fusnes y Senedd, materion cyfoes a materion gwleidyddol drwy gyfryngau cymdeithasol, digidol ac ysgrifenedig. Hyrwyddo a threfnu ymweliadau ar ystâd y Senedd ac oddi arni. Neilltuo seddi i'r cyhoedd yn y Cyfarfod Llawn ac mewn cyfarfodydd pwyllgor, gan sicrhau bod yr holl ofynion mynediad yn cael eu hateb.
Gweithio'n agos gyda'r tîm Ymgysylltu ag Ymwelwyr i sicrhau bod profiad yr ymwelydd yn un perthnasol, dibynadwy ac mor ymgysylltiol â phosibl. Ateb ymholiadau ac ymdrin â gofynion sy'n gwrthdaro a sensitifrwydd gwleidyddol wrth ddarparu'r gwasanaeth gorau posibl i gwsmeriaid. Bydd y gwaith yn gyfuniad o ateb e-byst ac ateb ymholiadau wrth y dderbynfa wyneb yn wyneb. Bydd y rôl yn cynnwys yr angen i reoli eich amser a gweithio gyda'ch rheolwr llinell i benderfynu pa ymholiadau i'w blaenoriaethu.
Penodol i'r swydd:
- Sgiliau gwasanaeth cwsmeriaid a rhyngbersonol cryf: gallu addasu eich arddull a'ch ffordd o gyflwyno i ddiwallu anghenion yr ymwelydd;
- Bod yn drefnus a thrylwyr: gallu cymryd gwybodaeth o ffynonellau amrywiol a rhoi arweiniad cryno, cyflym a pherthnasol i ymwelwyr;
- Bod yn fedrus wrth ddefnyddio cymwysiadau neu feddalwedd cyffredin, systemau rheoli cynnwys, ac yn benodol: Microsoft Office 365 (Outlook, Teams, Sharepoint, ac Excel).
Meini prawf o ran y Gymraeg:
Mae'r sgiliau ieithyddol ar gyfer y swydd hon wedi'u hasesu fel a ganlyn:
- Gwrando: Deall trafodaethau a chyfarwyddiadau hyd yn oed ar bynciau anghyfarwydd. (Lefel 4)
- Siarad: Gallu cymryd rhan mewn trafodaethau a siarad yn faith, gan wneud hynny’n hyderus ac yn ddigymell. (Lefel 4)
- Darllen: Deall gohebiaeth, erthyglau papur newydd ac adroddiadau wedi’u hanelu at siaradwyr Cymraeg rhugl. (Lefel 4)
- Ysgrifennu: Gallu ysgrifennu mathau gwahanol o destunau mewn arddulliau sy'n briodol i'r darllenydd mewn golwg. (Lefel 4)
Caiff y sgiliau hyn eu hasesu fel rhan o’r broses ddethol.
Customer Relations Assistant in Cardiff employer: Senedd
The Senedd in Bangor is an exceptional employer, offering a supportive work environment where your contributions directly impact the community. With a strong emphasis on employee development and a culture of collaboration, you will have opportunities to grow your skills while engaging with local and national issues. The unique location in Bangor provides a vibrant atmosphere, making it an ideal place for those passionate about public service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Senedd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Senedd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Assistant in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Senedd:Your cover letter is your chance to shine! Tell us why you want to work at Senedd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Senedd!
How to prepare for a job interview at Senedd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
