Family Support Worker - Schools & Male Mentor in Broxbourne

Salary: GBP22080 - GBP29540 per annum

Help are working with a local School partnership charity in Broxbourne who are looking to appoint a Family and Pupil Support Worker and Male Mentor. The successful candidate MUST drive and own a car for this particular role as it includes travel throughout the schools in the area that this charity are in partnership with.

The Family and Pupil Support Worker will provide targeted, direct support to children, young people, parents, carers, and families where needs have been identified. This includes delivering one-to-one support, mentoring, and coaching to help address emotional wellbeing, mental health challenges, parenting difficulties, and barriers to education or school attendance.

This role is based at various locations across the partnership of schools, according to operational needs. Additional travel may be required to support schools that join the partnership in the future. A full driving licence and access to a vehicle are essential for this role.

Purpose of the Role

• Provide early intervention family support to improve outcomes for children and families, aiming to reduce the need for specialist or statutory involvement.
• Signpost and connect families, children, and young people to a wide range of local and national support services.
• Manage a caseload of vulnerable families, delivering targeted interventions that promote positive parenting, enhance children’s social and emotional development, and help remove barriers to education and wellbeing.
• Deliver one-to-one and group-based support to students through targeted emotional and social development interventions, enabling them to thrive and reach their full potential.
• Support the Family Support Team in strategic service development, contributing to planning and taking the lead on specific projects or focus areas as required.
• Work in partnership with schools, professionals, and external agencies to provide a coordinated and holistic approach to family and student support.
• Co-facilitate parenting workshops and student programmes that promote resilience, emotional regulation, and positive relationships.

Key Responsibilities

• Provide practical and emotional support to parents and carers to improve outcomes for their children, particularly in areas impacting wellbeing, education, and family life.
• Work directly with families to build engagement with schools, strengthen social and safety skills, and support active participation in the wider community.
• Ensure all services are inclusive and responsive to the diverse needs of families from different racial, cultural, and religious backgrounds.
• Advise, signpost, and refer families to appropriate local services, including making referrals for specialist support where necessary.
• Support the Families First Assessment process and take the lead in coordinating Team Around the Family (TAF) meetings.
• Liaise effectively with a range of professionals, including social workers, education staff, health professionals, and Headteachers, to ensure a joined-up approach to family support.
• Facilitate and co-facilitate parenting programmes and student workshops across the school partnership, contributing to early intervention and preventative work.
• Maintain accurate, timely, and confidential written and electronic records, ensuring adherence to data protection and information-sharing protocols.
• Provide monitoring data, outcome reports, and case studies as requested by the Lead Family Support Worker or management team.
• Actively participate in school and community events to promote and represent the Family Support Service.
• Engage in ongoing training, supervision, and professional development to maintain high-quality practice.
• Comply with all relevant organisational policies and procedures, including safeguarding, health and safety, GDPR, and lone working protocols.
• Work collaboratively as part of a multi-school support team, offering cross-school support to families with children attending different settings.
• Share knowledge, resources, and expertise to support the continued development of parenting and family support services.
• Undertake any other reasonable duties in line with the role and responsibilities, as directed by the line manager.

Why Work Through SENDhelp?

• Working with SENDhelp means joining a trusted SEND specialist that puts your career, development, and wellbeing first.
• PAYE pay only – no umbrella companies or hidden deductions.
• Trial days available – experience the school before committing.
• Dedicated SEND consultant who understands your needs.
• 400+ FREE CPD-certified training courses to boost your skills.
• Flexible work options to suit your lifestyle and goals.
• Exclusive access to roles in mainstream and specialist schools.
• Full support with compliance and onboarding.
• Wellbeing-focused approach – we care beyond the placement.
• Referral bonus scheme for successful candidate introductions.

As a specialist SEND recruiter, child safety and welfare is our number one priority. That is why we conduct thorough checks on all our candidates, and ensure that they abide by our Candidate Code of Conduct. All Candidates will be required to provide an Enhanced DBS that is actively registered on the Update Service, or apply for one as part of the onboarding process. This is in addition to other mandatory compliance checks in line with the DfE guidelines. For further information please see our Safer Recruitment Policy.

SENDhelp is an equal opportunities employer.