At a Glance
- Tasks: Support sales operations and ensure smooth processes for Account Executives.
- Company: Join Twilio, a leader in innovative communication solutions.
- Benefits: Flexible work environment, competitive pay, and opportunities for growth.
- Other info: Exciting chance to work with diverse teams and enhance your career.
- Why this job: Be the vital link in a dynamic sales team and make a real impact.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 35000 - 45000 £ per year.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Join the team as Twilio’s next Sales Support Specialist.
About the job
Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, a desire to deliver positive customer outcomes, and wants to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.
Responsibilities
- Be an Internal Liaison for creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security.
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately.
- Build out Pricing and Deal workflows.
- Prepare Pricing and Deal Structure, use and master internal pricing tools.
- Order Form: Creation, amendments, and execution (signatures).
- Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
- Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc.
- Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts.
Sales Support Specialist employer: SendGrid
Twilio is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Security Engineer role. With a focus on employee growth, Twilio offers competitive pay, generous time off, and comprehensive benefits, all while empowering team members to develop their skills in a fast-paced environment. Working remotely from Ireland or the U.K., employees enjoy the flexibility to balance their professional and personal lives while contributing to meaningful security initiatives across a global infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Specialist at SendGrid, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SendGrid. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SendGrid:When writing your cover letter, make sure to tailor your message specifically for SendGrid. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SendGrid
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SendGrid that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SendGrid that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SendGrid’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
