Product Solutions Engineer in London

This is an internal role that sits at the heart of our product. Send builds a configurable platform for the specialty and commercial insurance market. The Product Solutions Engineer is responsible for the strength and coherence of the core product configuration – the workflows, rules, data models, screens and integrations that form the platform baseline – ensuring it keeps pace with market needs and the broader Send roadmap.

As Product Solutions Engineer you will own the journey from “configured in a client” to “baked into the product”. You will extract, refine and own the configuration that defines our base product, so that delivery teams and SI partners start each engagement with a richer, more opinionated, more tested out-of-the-box product. You will work closely with product managers, product owners, QA and engineering. As the product grows, the configuration that defines it grows with it – and you are the person who keeps that configuration coherent, well-tested and well-documented.

What You’ll Be Doing as a Product Solutions Engineer

• Own the Core Product Configuration: Treat the platform’s configuration – workflows, rules, data models, screens, document templates, integration patterns – as a first-class product surface, and act as its owner. Extract configuration that has been built inside customer implementations and lift the right pieces back into the core product baseline, so future customers and SI partners start with more out of the box. Curate, version and document the base product configuration.
• Templating and Productisation: Build and maintain product templates that represent how Send works for our target operating models (carrier, MGA, reinsurer, London Market, US specialty, etc.). Identify recurring patterns across customer implementations and turn them into reusable templates, presets or accelerators that ship as part of the product.
• Testing and Definition: Own how the core product configuration is defined and tested. Work with product managers and product owners to turn intent into clear specifications, acceptance criteria and configuration definitions. Partner with QA to ensure the templated product is covered by automated and exploratory tests.
• Internal Enablement: Make delivery teams and SI partners faster. Produce the configuration guides, examples, reference implementations and walkthroughs they need to start from a strong OOTB position.

The Skills and Experience Needed for the Product Solutions Engineer Role

• Hands-on experience configuring a complex, configurable SaaS or enterprise platform – ideally one with workflow, rules, data modelling and integration.
• Strong product instinct for what should be templated and shipped versus what is genuinely customer-specific.
• Comfortable owning specifications, acceptance criteria and test definitions.
• Effective working across product management, product ownership, QA and engineering.
• Solid understanding of P&C commercial insurance – underwriting processes, MGA and carrier operating models, and the London Market.
• Comfortable with APIs, integration patterns and data mapping.
• Highly organised, able to manage configuration ownership across multiple product areas in parallel.

Nice-to-Have Experience

• Experience working on the productisation of a configurable platform.
• Background in underwriting platforms, policy administration systems (PAS), or bordereaux processing tools.
• Exposure to test automation, behaviour-driven definitions, or configuration-as-code approaches.

What’s on Offer - Life at Send

• Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies.
• Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary.
• Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
• Time Off - 25 days of annual leave, plus public holidays.
• Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents.
• Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Product Solutions Engineer Interview Process

• Stage 1 - Introductory Call with our in-house recruiter (30 minutes).
• Stage 2 - Interview with Dan Pass, CTO (45 minutes).
• Stage 3 - Interview with Stuart Cheasley, Lead Functional Consultant and James Bearne, Senior Product Manager (1 hour).
• Stage 4 - Interview with Shelley McCormack, Chief of Staff (30 minutes).

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.