Delivery Manager in London

This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.

Salary Range: £85,000 - £95,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

The Delivery Manager Role: As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our UK team with the addition of a Delivery Manager. In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across the UK. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard. You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges.

About Send: We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.

What You’ll Be Doing as a Delivery Manager:

• Client Relationship Management: Build and maintain strong working relationships with client stakeholders, ensuring alignment on delivery goals, timelines, and expectations.
• Project Delivery: Lead the planning, execution, and delivery of customer implementation projects - from initial scoping through to go-live and handover.
• Cross-Functional Coordination: Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams.
• Issue & Risk Management: Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions.
• Delivery Tracking: Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders.
• Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations.
• Stakeholder Reporting: Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders.
• Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices.
• Commercial Awareness: Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle.
• Collaboration with Delivery Partners: Where applicable, coordinate with third-party implementation partners to align efforts and ensure successful outcomes.

The Skills and Experience Needed for the Delivery Manager Role:

• Proven experience managing end-to-end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or Insurtech industry.
• Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams.
• Demonstrated problem-solving ability to proactively identify risks, blockers, and scope changes - and implement effective mitigation strategies.
• Comfortable working in fast-paced, dynamic environments with shifting priorities and ambiguity.
• Experience working closely with cross-functional teams including engineering, product, QA, and customer success.
• Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban.
• Strong organisational skills and attention to detail, with a focus on delivering high-quality outcomes on time and on budget.
• Ability to manage budgets, timelines, and resource allocation effectively.
• Collaborative mindset with experience coordinating third-party vendors or delivery partners.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar.

What’s on Offer - Life at Send:

• Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies.
• Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
• Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.
• Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.
• Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Delivery Manager Interview Process: Our recruitment process for the Delivery Manager role consists of at least three stages:

• Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.
• Stage 2 – Interview with Jo McGlynn, Portfolio Delivery Manager (45 minutes)
• Stage 3 – Interview with Natasha Bond, Chief Customer Officer (30 minutes)