Delivery Manager

This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.

Salary Range: £85,000 - £95,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our UK team with the addition of a Delivery Manager. In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across the UK. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard. You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges.

What You’ll Be Doing as a Delivery Manager:

• Client Relationship Management: Build and maintain strong working relationships with client stakeholders, ensuring alignment on delivery goals, timelines, and expectations.
• Project Delivery: Lead the planning, execution, and delivery of customer implementation projects – from initial scoping through to go‑live and handover.
• Cross‑Functional Coordination: Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams.
• Issue & Risk Management: Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions.
• Delivery Tracking: Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders.
• Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations.
• Stakeholder Reporting: Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders.
• Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices.
• Commercial Awareness: Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle.
• Collaboration with Delivery Partners: Where applicable, coordinate with third‑party implementation partners to align efforts and ensure successful outcomes.

The Skills and Experience Needed for the Delivery Manager Role:

• Proven experience managing end‑to‑end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or Insurtech industry.
• Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams.
• Demonstrated problem‑solving ability to proactively identify risks, blockers, and scope changes – and implement effective mitigation strategies.
• Comfortable working in fast‑paced, dynamic environments with shifting priorities and ambiguity.
• Experience working closely with cross‑functional teams including engineering, product, QA, and customer success.
• Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban.
• Strong organisational skills and attention to detail, with a focus on delivering high‑quality outcomes on time and on budget.
• Ability to manage budgets, timelines, and resource allocation effectively.
• Collaborative mindset with experience coordinating third‑party vendors or delivery partners.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar.

What’s on Offer – Life at Send:

• Health Insurance: Provided through AXA, covering medical, dental, optical, mental health, and therapies.
• Life Insurance: Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Pension Scheme: A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
• Time Off: 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.
• Enhanced Parental Leave: Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth‑giving parents.
• Learning and Development: An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Delivery Manager Interview Process:

• Introductory Call with our in‑house recruiter, Liam (30 minutes) – This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.
• Interview with Jo McGlynn, Portfolio Delivery Manager (45 minutes)
• Interview with Natasha Bond, Chief Customer Officer (30 minutes)
• 30‑minute call with a Send Founder

At Send, we’re focused on strengthening our culture – not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision‑making, and stronger performance. If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply.