Pre-Sales Consultant London, England, United Kingdom

This role plays a key part in helping prospective customers understand how the Send insurance platform can transform their underwriting operations. Working closely with our sales team, you will engage with insurers to understand their challenges and demonstrate how our platform delivers real, measurable value. As a Pre‑Sales Consultant, you will take a consultative approach to customer engagement – translating technical capabilities into clear business outcomes. You’ll lead tailored product demonstrations, support proof‑of‑concept engagements, and collaborate closely with product, sales, and delivery teams to ensure prospects gain a deep understanding of Send’s technology and the impact it can have on their business.

What You’ll Be Doing as a Pre‑Sales Consultant:

• Partner with our UK sales teams to understand customer challenges and strategic objectives, identifying how the Send insurance platform can best support their underwriting operations.
• Prepare and deliver tailored product demonstrations and support proof‑of‑concept engagements, working closely with sales and pre‑sales engineering teams to showcase the value of Send’s platform.
• Provide product and market expertise throughout the sales cycle, helping customers navigate complex buying decisions and ensuring a smooth and engaging evaluation process.
• Support RFP and proposal responses, clearly articulating how Send’s functionality and feature set can be applied and configured to meet customer requirements.
• Work with the sales team to help develop compelling business cases, ROI models, and clear competitive positioning.
• Capture insights from customer engagements to help refine sales messaging and strengthen our go‑to‑market approach.
• Contribute to the development and continuous improvement of our pre‑sales demo environments to ensure engaging and impactful customer experiences.
• Act as a voice of the customer by sharing feedback and insights from the UK market with our product and technology teams.
• Support the development of sales collateral, case studies, and technical documentation that helps customers better understand Send’s platform.

The Skills and Experience Needed for the Pre‑Sales Consultant Role:

• Insurance Industry Knowledge – Good understanding of the P&C insurance market and the underwriting ecosystem, with the ability to engage in meaningful conversations with insurance stakeholders.
• Consultative Solutioning – Experience working in a Pre‑Sales, Solutions Consulting, or similar customer‑facing role within a SaaS, technology, or consulting environment.
• Self‑Starter – Able to manage your own workload, prioritise effectively, and take a proactive approach to supporting sales opportunities.
• Stakeholder Engagement – Confident presenting to a range of stakeholders including underwriting teams, technology leaders, and transformation or innovation teams within insurance organisations.
• Sales Collaboration – Experience working closely with sales teams to support complex sales cycles, including product demonstrations, RFP responses, and solution positioning.
• Technical Understanding – Ability to communicate technical concepts such as APIs, integrations, and data flows to both technical and non‑technical audiences.
• Cross‑Functional Collaboration – Comfortable working with sales, product, delivery, and engineering teams to support a strong and consistent customer engagement process.

Nice‑to‑Have Experience:

• Experience working within a high‑growth SaaS or Insurtech environment.
• Familiarity with underwriting platforms, policy administration systems (PAS), or claims technology.

What’s on Offer – Life at Send:

• Health Insurance – Provided through AXA, covering medical, dental, optical, mental health, and therapies.
• Life Insurance – Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Pension Scheme – A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
• Time Off – 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.
• Learning and Development – An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Recruitment Process:

• Stage 1 – Interview with Liam Longstaff‑Pagoni, senior Talent Partner (45 minutes)
• Stage 2 – Interview with Tom Rhoades, Senior Manager, Global Pre‑Sales Consultant (30 minutes)
• Stage 3 – Interview with Lloyd Peters, Head of Revenue and Tom Rhoades (30 minutes)
• 30‑minute call with a Send Founder

At Send, we’re focused on strengthening our culture—not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision‑making, and stronger performance. If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply.