Product Solutions Engineer New London, England, United Kingdom

Location: Remote‑first role with in‑person meetups at our London office approximately every two months.

Salary Range: £70,000 – £81,000 per annum.

Role Type: Permanent.

Start Date: As soon as possible.

The Product Solutions Engineer sits at the heart of Send’s product, ensuring the core configuration – workflows, rules, data models, screens and integrations – stays coherent, well‑tested and documented. The role bridges product management, engineering, QA and delivery teams to own the journey from “configured in a client” to “baked into the product.”

What You’ll Be Doing

• Core Product Configuration
  • Own the platform’s configuration as a first‑class product surface.
  • Extract configuration from customer implementations and lift it into the core baseline to provide a richer out‑of‑the‑box experience.
  • Curate, version and document the base configuration, preventing drift as new modules are added.
  • Define what should be templated, configurable or customer‑specific in agreement with PM and PO.
  • Build and maintain product templates for carrier, MGA, reinsurer, London Market and US specialty operating models.
  • Identify recurring patterns and convert them into reusable templates or accelerators.
  • Reduce implementation size and risk by narrowing the gap between the standard baseline and customer needs.
• Testing and Definition
  • Define, document and test the core configuration; translate intent into specifications and acceptance criteria.
  • Collaborate with QA to cover templated product through automated and exploratory tests.
  • Work with engineering on the configuration framework to surface gaps and support easy templating and testing.
  • Serve as the definition‑of‑done for base product changes: documented, tested, demonstrable and ready for delivery teams and SI partners.
• Internal Enablement
  • Produce configuration guides, examples and reference implementations to accelerate delivery.
  • Act as the internal point of contact for “how does the product do this out of the box?” and route insights back to product when gaps exist.
  • Feed structured feedback on customer extensions to product management to inform the roadmap.

Skills and Experience Needed

• Hands‑on experience configuring a complex SaaS or enterprise platform, working in the configuration layer.
• Strong product instinct for templating versus customer‑specific configuration.
• Experience owning specifications, acceptance criteria and test definitions.
• Effective collaboration across product management, product ownership, QA and engineering.
• Solid understanding of P&C commercial insurance, including underwriting, MGA and carrier operating models and the London Market.
• Comfortable with APIs, integration patterns and data mapping; ability to read JSON payloads and draft data models.
• Highly organised, able to manage configuration ownership across multiple product areas and flag drift proactively.

Nice‑to‑Have Experience

• Productisation of a configurable platform – turning custom customisations into standard features.
• Background in underwriting platforms, policy administration systems or bordereaux processing tools.
• Exposure to test automation, behaviour‑driven development or configuration as code.
• Knowledge of Lloyd’s and the London Market operating model.
• Experience working with SI partners or delivery organisations as the internal product owner of configuration.

Benefits

• Health Insurance – AXA covering medical, dental, optical, mental health and therapies; free access to Spill for confidential mental health support.
• Life Insurance – Covers four times basic salary; income protection up to 36 months at 75% of salary with rehabilitation support.
• Pension Scheme – Salary sacrifice scheme through Royal London with a 8% company contribution and minimum 4% employee contribution.
• Time Off – 25 days annual leave plus public holidays; volunteering time and a dedicated wellness day.
• Enhanced Parental Leave – 12 weeks fully paid leave for all new parents, with additional support for birth‑giving parents.
• Learning and Development – Annual budget via Learnerbly covering books, courses, conferences and other resources.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate on any legally protected status.