Office Administrator (Part-Time – Weekends)

About the role: SEND & Sensory is looking for a friendly, organised and professional Office Administrator to join our growing multidisciplinary team. This is a front-of-house role where you will be the first point of contact for children, families and visitors attending our clinic. You will play a key role in ensuring the smooth day-to-day running of the clinic by providing excellent customer service, supporting therapists and responding to parent enquiries. The successful candidate will have excellent communication skills, strong organisational ability and enjoy working in a busy, child-centred environment.

Salary: £14.00–£16.00 per hour

Hours: Part-time

• Saturday: 9:00am – 5:00pm
• Sunday: 9:00am – 5:00pm

Location: Bromley or Kilburn, London

Your responsibilities will include:

• Welcome children, parents and visitors to the clinic in a friendly and professional manner.
• Check children in for their appointments and notify therapists of arrivals.
• Manage reception and ensure the waiting area remains welcoming, tidy and organised.
• Answer telephone calls, emails and parent enquiries promptly and professionally.
• Respond to appointment, therapy and general enquiries.
• Process payments, issue receipts and support payment plan administration.
• Chase outstanding invoices and follow up overdue payments in a professional manner.
• Support parents with booking appointments and accessing clinic information.
• Maintain accurate client records and update the clinic management system.
• Assist with appointment scheduling and diary management.
• Support therapists with general administrative tasks.
• Prepare therapy resources and clinical documentation when required.
• Prepare therapy rooms and reception areas before clinics begin.
• Ensure registration forms, consent forms and other documentation are completed and accurately recorded.
• Open and close the clinic in accordance with opening and closing procedures.
• Monitor office and therapy stock levels and order supplies as required.
• Liaise with schools, local authorities and other professionals regarding appointments and documentation.
• Support the organisation of parent workshops, open days and clinic events.
• Assist with social media updates, newsletters and clinic communications where required.
• Maintain confidentiality and handle sensitive information in accordance with GDPR and clinic policies.
• Identify and elevate safeguarding or clinical concerns promptly to the appropriate manager.
• Support the smooth day-to-day running of the clinic and undertake general office administration duties as required.

To be successful in this role, you will need:

• Excellent customer service skills with a warm, professional and approachable manner.
• Excellent spoken and written English.
• Ability to multitask and prioritise work in a busy clinical environment.
• Excellent attention to detail and accuracy.
• Confidence handling confidential information and financial transactions.
• Strong problem-solving skills and the ability to use initiative.

What you will get:

• £14.00–£16.00 per hour, depending on experience.
• Weekend working only, providing an excellent work-life balance during the week.
• Supportive and friendly working environment.
• Opportunity to develop within a growing specialist organisation.

Safeguarding: SEND & Sensory Ltd is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment. We follow safer recruitment practices for all appointments. Successful applicants will be subject to an Enhanced DBS check, satisfactory references, right to work checks and all relevant pre-employment checks.