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- Tasks: Engage with customers via phone, email, and live chat to provide top-notch service.
- Company: Join a leading tech-based customer service team in Bangor, Northern Ireland.
- Benefits: Enjoy competitive pay, health perks, free eye tests, and fun team outings.
- Why this job: Be part of a highly-rated service and make a real difference for customers worldwide.
- Qualifications: GCSE Maths & English required; A-levels or degree preferred.
- Other info: Dynamic work environment with opportunities for growth and exciting team events.
The predicted salary is between 13 - 14 £ per hour.
This position is permanent, part time and based in our Bangor (Northern Ireland) office. Starting salary of £13,114 (£13.45 per hour).
Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team.
- Level 1 - £13,534
- Level 2 - £14,112
- Level 3 - £15,267
Our aim is for you to achieve Level 3 by the end of year three.
Working Hours
Monday - Friday, 6pm - 10pm. Your contract will be for 18.75 hours per week, consisting of 5 x 4hr shifts including a 15 minute break.
Requirements
With over 100,000 reviews averaging 4.6 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service. A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training.
As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with customers
- The ability to construct well-written emails and live chat responses in good time
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
- The ability to think on their feet and remain calm under pressure - (this is not a script reading role, problem solving will be necessary).
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred. Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.
As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits
- Health and Well being
- Benenden Private Healthcare
- 24/7 GP Helpline
- 24/7 Mental Health Helpline
- Medical Diagnostics
- Medical Treatment
- Physiotherapy
- and much more
Please visit Benenden directly for more information.
Free Annual Eye Test
Working Environment
On site car parking with FREE electric car charging. Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk.
Nights Out & Sponsorships
In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges. As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men’s and Women’s football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.
Customer Service Advisor - Part Time (Evenings) in Bangor employer: Send My Bag®
Contact Detail:
Send My Bag® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time (Evenings) in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and what makes us tick. This will help you connect with the team and show that you're genuinely interested in being part of our customer service family.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers and couriers, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. We love candidates who can think on their feet and stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits right there!
We think you need these skills to ace Customer Service Advisor - Part Time (Evenings) in Bangor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you engage with customers, so don’t be afraid to be friendly and approachable in your tone.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate well-written emails and responses, so keep your application clear and to the point. Avoid jargon and make sure your spelling and grammar are spot on – it’s a must for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Send My Bag®
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show that you’re not just familiar with the role but genuinely passionate about helping customers.
✨Practice Your Communication Skills
Since this role involves speaking with customers and writing emails, practice your telephone manner and email etiquette. You might even want to do a mock interview with a friend where you answer common customer service questions. This will help you feel more confident and articulate during the actual interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to think on your feet. The interviewers will likely ask how you handle difficult situations, so have a few examples ready that showcase your ability to remain calm under pressure and find effective solutions.
✨Familiarise Yourself with Technology
Since you'll be using in-house software, it’s beneficial to highlight any previous experience with similar systems or general computer skills. If you’ve worked with customer management software before, mention it! This shows you’re tech-savvy and ready to hit the ground running.
