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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join a highly-rated tech company with a friendly team culture.
- Benefits: Competitive salary, health perks, free eye tests, and fun team outings.
- Why this job: Work evenings and nights while making a real impact on customer satisfaction.
- Qualifications: GCSE Maths & English A-C; A-levels or degree preferred.
- Other info: Dynamic work environment with opportunities for career progression.
The predicted salary is between 28685 - 33421 £ per year.
This position is permanent, full time and based in our Bangor (Northern Ireland) office. Starting salary of £28,685 (£14.71 per hour). Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Each Level comes with salary progression:
- Level 1 - £29,609
- Level 2 - £30,880
- Level 3 - £33,421
Our aim is for you to achieve Level 3 by the end of year three.
Shifts
The normal working hours for this shift will be: Monday - Thursday, 6pm - 2am and Friday, 5pm - 1am. As an evenings / night shift worker you will not typically be expected to work before 5pm or after 9am. This role is paid a higher salary than our day shifts as from time to time you will be required to provide cover for full overnight shifts such as 10pm - 6am, Sunday - Thursday. You could also be moved into a full overnight shift for a longer period of up to 6 months if we are short staffed. For any period when you are moved to a shift which starts 10pm or later you will be paid an additional supplement of £1.52 / hr. Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.
Requirements
While it is not mandatory and all applications will be considered, we are particularly interested in candidates who can demonstrate a track record of working evenings and overnight. With over 100,000 reviews averaging 4.6 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service. A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training. As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with customers
- The ability to construct well-written emails and live chat responses in good time
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone
- The ability to think on their feet and remain calm under pressure - (this is not a script reading role, problem solving will be necessary)
- Why a night shift is suitable for them.
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred. Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this. As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits
- Health and Well being
- Benenden Private Healthcare
- 24/7 GP Helpline
- 24/7 Mental Health Helpline
- Medical Diagnostics
- Medical Treatment
- Physiotherapy & much more
Please visit Benenden directly for more information.
Free Annual Eye Test
Working Environment
On site car parking with FREE electric car charging. Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk.
Nights Out & Sponsorships
In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges. As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men's and Women's football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.
Customer Service Advisor (Evenings / Night Shift) in Bangor employer: Send My Bag
Contact Detail:
Send My Bag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Evenings / Night Shift) in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your personality! When you're speaking with interviewers, let your friendly and engaging side shine through. Remember, they want to see how well you connect with customers, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor (Evenings / Night Shift) in Bangor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, we’re looking for someone who can connect with our customers just as well as they can write a solid email.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any previous experience you have with evening or night shifts, and showcase your problem-solving skills. We love seeing how your background fits with what we do!
Proofread, Proofread, Proofread!: Before hitting send, give your application a good proofread. Spelling and grammar matter, especially since you’ll be communicating with customers. A polished application shows us that you pay attention to detail and care about your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Send My Bag
✨Know Your Shift
Since this role is for evenings and night shifts, be prepared to discuss why working these hours suits you. Share any previous experience with night shifts or how you manage your schedule to stay alert and productive during those hours.
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively with customers and couriers. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews where you answer common customer service scenarios to demonstrate your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s values and customer service approach. Be ready to explain how your personal values align with theirs. Mention their high review ratings and express your enthusiasm for contributing to that success.
✨Prepare for Practical Tests
Expect to undertake typing, spelling, and grammar tests during the interview process. Brush up on your skills beforehand. You could even set a timer and practice typing responses to common customer queries to simulate the pressure of the interview.
