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- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join a highly-rated tech company with a friendly team atmosphere.
- Benefits: Enjoy competitive salary, healthcare, free eye tests, and fun team outings.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: GCSE Maths & English A-C; A-levels or degree preferred.
- Other info: Dynamic work environment with opportunities for progression and team bonding.
The predicted salary is between 26228 - 30533 £ per year.
This position is permanent, full time and based in our Bangor (Northern Ireland) office. Starting salary of £26,228 (£13.45 per hour). Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Our aim is for you to achieve Level 3 by the end of year three. Each Level comes with salary progression; Level 1 - £27,068; Level 2 - £28,223; Level 3 - £30,533.
Working Hours: Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break. Shifts will typically not start earlier than 7am or finish after 11pm. Shifts will usually change on a monthly basis rotating between early, mid and late starts. Most team members in this role work Monday - Friday, however from time to time you may be assigned a shift which includes a weekend day.
Requirements: With over 100,000 reviews averaging 4.6 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service. A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training. Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with customers.
- The ability to construct well-written emails and live chat responses in good time.
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
- The ability to think on their feet and remain calm under pressure – (this is not a script reading role, problem solving will be necessary).
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred. Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this. As part of the interview process candidates may undertake several short tests including typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits: Health and Well being Benenden Private Healthcare, 24/7 GP Helpline, 24/7 Mental Health Helpline, Medical Diagnostics, Medical Treatment, Physiotherapy and more. Free Annual Eye Test. Working Environment: On site car parking with FREE electric car charging. Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk. Team Nights Out: In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges. As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men’s and Women’s football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.
Customer Service Advisor - Day Shift (Full Time) in Bangor employer: Send My Bag®
Contact Detail:
Send My Bag® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Day Shift (Full Time) in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! While professionalism is key, don’t be afraid to let your friendly side shine through. Remember, they’re looking for someone who can engage with customers, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our awesome team. Let’s get you started on this journey together!
We think you need these skills to ace Customer Service Advisor - Day Shift (Full Time) in Bangor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you engage with customers and your friendly approach. A touch of warmth in your writing can make a big difference.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have, especially in customer service or problem-solving. We love seeing how your skills match what we're looking for!
Proofread, Proofread, Proofread!: Before hitting send, give your application a good proofread. Spelling and grammar matter, especially since you'll be communicating with customers. We want to see that you can write clearly and professionally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Send My Bag®
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them the highest reviewed service in their field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to demonstrate your email writing or live chat skills, so consider preparing examples that highlight your ability to engage with customers in a friendly yet professional manner.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of past experiences where you had to think on your feet or handle difficult situations. Be ready to explain how you approached these challenges and what the outcomes were, as this will showcase your ability to remain calm under pressure.
✨Brush Up on Your Typing and Grammar
Since there may be tests on typing, spelling, and grammar during the interview process, it’s a good idea to practice these skills beforehand. Use online typing tests or grammar quizzes to ensure you're sharp and ready to impress with your written communication.
