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- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join a leading tech company with a friendly, supportive team.
- Benefits: Competitive salary, health care, free eye tests, and fun team outings.
- Why this job: Make a real impact while working flexible night shifts with great pay.
- Qualifications: GCSE Maths & English A-C; A-levels or degree preferred.
- Other info: Exciting career progression opportunities and a vibrant work environment.
The predicted salary is between 28685 - 33421 £ per year.
This position is permanent, full time and based in our Bangor (Northern Ireland) office. Starting salary of £28,685 (£14.71 per hour). Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Each Level comes with salary progression:
- Level 1 - £29,609
- Level 2 - £30,880
- Level 3 - £33,421
Our aim is for you to achieve Level 3 by the end of year three.
Shifts: The normal working hours for this shift will be; Monday - Thursday, 6pm - 2am and Friday, 5pm - 1am. As an Evenings / Night Shift worker you will not typically be expected to work before 5pm or after 9am. This role is paid a higher salary than our day shifts as from time to time you will be required to provide cover for full overnight shifts such as 10pm - 6am, Sunday - Thursday. You could also be moved into a full overnight shift for a longer period of up to 6 months if we are short staffed. For any period when you are moved to a shift which starts 10pm or later you will be paid an additional supplement of £1.52 / hr. Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.
Requirements: While it is not mandatory and all applications will be considered, we are particularly interested in candidates who can demonstrate a track record of working evenings and overnight. With over 100,000 reviews averaging 4.6 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service. A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training. As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with customers.
- The ability to construct well-written emails and live chat responses in good time.
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
- The ability to think on their feet and remain calm under pressure – (this is not a script reading role, problem solving will be necessary).
- Why a night shift is suitable for them.
- GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.
- Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.
As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits:
- Health and Well being
- Benenden Private Healthcare Including:
- 24/7 GP Helpline
- 24/7 Mental Health Helpline
- Medical Diagnostics
- Medical Treatment
- Physiotherapy
- & much more
Nights Out & Sponsorships: In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges. As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men's and Women's football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.
Customer Service Advisor in Bangor employer: Send My Bag®
Contact Detail:
Send My Bag® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous experience, especially any customer service roles. Use specific examples to demonstrate how you've handled challenges and provided excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Bangor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, we’re looking for someone who can connect with our customers just as well as they can write a solid email.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any previous experience you have with evening or overnight shifts, and showcase your problem-solving skills. We love seeing how your background fits with what we do!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough proofread. Spelling and grammar matter, especially since you'll be communicating with customers. A polished application shows us you care about the details and can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Send My Bag®
✨Know Your Shift
Make sure you understand the specifics of the evening and night shifts. Be ready to explain why working these hours suits you, and how your previous experience aligns with this role. This shows that you're not just interested in the job, but that you've thought about how it fits into your life.
✨Show Off Your Communication Skills
Since you'll be dealing with customers and couriers, practice articulating your thoughts clearly. Prepare examples of how you've handled customer interactions in the past, especially under pressure. This will demonstrate your excellent telephone manner and ability to think on your feet.
✨Brush Up on Your Writing
You'll need to write emails and live chat responses, so make sure you can showcase your writing skills. Bring examples of well-structured emails or messages you've sent in previous roles. This will help you stand out as someone who can communicate effectively in writing.
✨Prepare for Tests
Be ready for short tests on typing, spelling, and grammar during the interview process. Practise these skills beforehand to ensure you're comfortable and confident. This preparation will show that you're serious about the role and willing to put in the effort to succeed.
