At a Glance
- Tasks: Drive customer retention, manage renewals, and build strong relationships with key stakeholders.
- Company: Join Semrush, a leading brand visibility platform empowering marketers worldwide.
- Benefits: Enjoy unlimited PTO, team-building budgets, and a supportive employee programme.
- Other info: Be part of an award-winning company that values diversity and inclusion.
- Why this job: Make a real impact in the marketing world while growing your career in a dynamic environment.
- Qualifications: 4-6+ years in Customer Success or Account Management, fluent in German.
The predicted salary is between 50000 - 65000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customers' specific needs and business objectives.
- Identify Growth Opportunities: Consistently evaluate your customers' unique needs and identify opportunities for Semrush tools to meet them.
About you
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
- Native German speaker.
Preferred Qualifications:
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
You share our common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes.
About the perks
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. We are committed to ensure that everyone feels a sense of belonging in the workplace.
Ready to be a part of this mission? Join us!
Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team) in Swindon employer: Semrush
SEMrush is an exceptional employer that prioritises employee growth and success, offering a dynamic work culture where collaboration and innovation thrive. With a strong commitment to diversity and inclusion, employees benefit from high earning potential and a supportive environment that fosters professional development in the heart of the United Kingdom.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team) in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semrush. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semrush before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team) in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semrush:Your cover letter is your chance to shine! Tell us why you want to work at Semrush specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semrush!
How to prepare for a job interview at Semrush
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
