At a Glance
- Tasks: Build strong relationships with clients and drive their success using Semrush tools.
- Company: Join Semrush, a leading brand visibility platform with a collaborative culture.
- Benefits: Enjoy unlimited PTO, team-building budgets, and employee support programs.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact in the marketing world while growing your career.
- Qualifications: 5-7 years in Customer Success or Account Management, preferably in MarTech or SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
- Strategic Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Renewals & Retention: Drive high customer retention and renewal rates by ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Quarterly Business Reviews: Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
- Create & Execute Onboarding, Implementation, & Success Plans: Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
About you
Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
- 5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Proven track record of building strong relationships with different levels of seniority.
- Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers.
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences.
- Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
- Ability to use customer data to provide insights and drive decision-making.
Preferred Qualifications:
- Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms.
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Previous experience with pipeline management in a sales or renewal context.
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.
About the perks
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Strategic Customer Success Manager Enterprise - French speaking (Strategic Customer Success Team) employer: Semrush
At Semrush, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our London office provides employees with unlimited PTO, a hobby and team-building budget, and a strong commitment to diversity, equity, and inclusion, ensuring everyone feels valued and empowered. With ample opportunities for professional growth and a focus on employee well-being, joining our Strategic Customer Success Team means becoming part of a dynamic environment where your contributions truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager Enterprise - French speaking (Strategic Customer Success Team)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Semrush. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for interviews by researching Semrush inside out. Know their products, values, and recent news. This shows you’re genuinely interested and ready to contribute to their mission of empowering marketers.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Strategic Customer Success Manager. Highlight your relationship-building skills and how you’ve driven customer success in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Strategic Customer Success Manager Enterprise - French speaking (Strategic Customer Success Team)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in customer success and how it aligns with our mission at Semrush. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer retention or upselling opportunities. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We value trust and authenticity, so don’t be afraid to express your passion for customer success and digital marketing. Show us why you’re excited about joining Semrush!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Semrush
✨Know Your Stuff
Before the interview, dive deep into Semrush's offerings and how they relate to customer success. Familiarise yourself with their tools and features, especially those relevant to marketing operations. This will help you articulate how you can leverage these tools to drive customer value.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your ability to communicate effectively with both technical and non-technical audiences. This is crucial for a Strategic Customer Success Manager, so be ready to discuss specific instances where you’ve acted as a trusted advisor.
✨Demonstrate Problem-Solving Prowess
Think of scenarios where you've successfully identified customer needs and provided tailored solutions. Be prepared to discuss how you’ve used data to drive decision-making and improve customer outcomes. This will showcase your analytical skills and your understanding of the MarTech landscape.
✨Prepare for Business Reviews
Since conducting Quarterly Business Reviews is part of the role, practice how you would present ROI and insights to customers. Think about how you can customise strategies based on their specific business goals. This will demonstrate your proactive approach and commitment to driving customer success.
