At a Glance
- Tasks: Build strong relationships with Fortune 500 clients and drive their success using Semrush.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy high earning potential, remote work options, and a supportive employee environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that empowers marketers and drives real impact.
- Qualifications: 5-7 years in Customer Success or Account Management, preferably in MarTech or SaaS.
The predicted salary is between 56700 - 69300 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users from scaling startups to Fortune 500 companies.
Some highlights of our success:
- $470M+ Annual Recurring Revenue with AI products surpassing $38M+
- Dollar-based net revenue retention of 104%, as of December 31, 2025
- Large deals growing 74% YoY
- Semrush named a Leader in The Forrester Wave: Search Engine Optimization Solutions, Q3 2025
- Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
About the opportunity:
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
- Fast forward and continuous career growth: the highest rate of promotions within the organization
- A team spread across 40+ locations around the globe
- Offline and online bootcamps as part of our onboarding process
- Presidents club - an opportunity to celebrate exceptional results and reward top performers in high-class vacation destinations
- Quota attainment has been recognized as higher than market average, according to RepVue
- Uncapped commissions
About your future tasks:
- Strategic Account Management: Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 level organizations, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Renewals & Retention: Own the renewal lifecycle for your portfolio, proactively managing customer health, commercial timelines, procurement requirements, and risk to drive strong retention and on-time renewals. Maintain accurate renewal forecasts and partner closely with account teams to identify expansion and cross-sell opportunities.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Executive Quarterly Business Reviews: Lead high-impact business reviews with senior and executive stakeholders, connecting Semrush performance and insights to broader business objectives, measurable ROI, strategic priorities, and long-term partnership value.
- Risk Management: Proactively identify, document, escalate, and remediate customer risk using data, stakeholder insights, and engagement signals. Develop clear action plans to address risks before they impact renewal or long-term customer value.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customer's industry, and competitive intelligence to identify opportunities and threats.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer's specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact.
- Identify Growth Opportunities: Consistently evaluate your customers' unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
- Product & Industry Expertise: Develop deep expertise across Semrush's Enterprise solutions, Search, AI visibility, and the broader digital marketing landscape to provide credible strategic guidance to sophisticated enterprise customers.
- Portfolio Management: Maintain rigorous operational discipline across your book of business, including customer health, Success Plans, renewal timelines, growth opportunities, stakeholder coverage, and forecasting. Ensure account data and next steps remain accurate and actionable.
About you:
Required Qualifications:
- 5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
- Proven track record of building strong relationships with different levels of seniority
- Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
- Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience with upselling customers and generating qualified leads
- Ability to use customer data to provide insights and drive decision-making
Preferred Qualifications:
- Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
- Previous experience with pipeline management in a sales or renewal context
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.
About the perks:
- Strong product-market fit recognized by RepVue
- High earning potential with clear quota attainment visibility
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Hobby & team building budget allowance
A little more about the company:
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments:
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
We don't just lead the market - we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
Customer Success Manager, Enterprise (Strategic Customer Success Team) in Slough employer: Semrush
SEMrush is an exceptional employer that prioritises employee growth and success, offering a dynamic work culture where collaboration and innovation thrive. With a strong commitment to diversity and inclusion, employees benefit from high earning potential and a supportive environment that fosters professional development in the heart of the United Kingdom.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise (Strategic Customer Success Team) in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semrush. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semrush before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise (Strategic Customer Success Team) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semrush:Your cover letter is your chance to shine! Tell us why you want to work at Semrush specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semrush!
How to prepare for a job interview at Semrush
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
