At a Glance
- Tasks: Drive fast, high-quality API implementations and ensure customers maximise their usage.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy unlimited PTO, team-building budgets, and a supportive employee programme.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be a technical partner shaping the future of marketing technology with real impact.
- Qualifications: 5-8+ years in a technical customer-facing role with strong API knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
About Semrush Technical Services: Semrush Technical Services is a team of technical experts and consultants who partner with enterprise customers to accelerate API adoption and drive measurable value from the Semrush platform. We work alongside sophisticated engineering and product organizations to design integration approaches, unlock API capabilities, and build the technical foundations that enable long-term customer growth. This team sits within Semrush's CSS organization and works in direct partnership with Customer Success, Sales, and Product.
Role Overview: The Technical Services Consultant is Semrush's technical expert in the post-sale motion for API customers. This is a consultative, high-impact role accountable for two outcomes: getting customers to production fast, and ensuring they actively consume what they've purchased. You sit at the intersection of engineering and business, embedded with customer development teams while engaging at the strategic level with product and technology leaders.
Tasks in the role:
- Drive fast, high-quality implementation: Own the technical workstream for API customers from contract close through go-live. Lead architecture reviews, guide the customer's engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
- Own API consumption post-onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them.
- Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build.
- Remove blockers and govern delivery: Identify technical, organizational, and resource blockers early and resolve them proactively.
- Partner with the CSM on account strategy: Work hand-in-hand with the Customer Success Manager to align technical expansion plays with broader success planning.
- Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates.
About you: Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
- 5–8+ years in a technical, customer-facing role; Solutions Engineering, Technical Account Management, Implementation Engineering, or equivalent.
- Demonstrable experience working directly with engineering and development teams as a trusted technical advisor.
- Strong working knowledge of REST APIs, authentication patterns, webhooks, and integration architecture.
- Comfortable reading and discussing code (JavaScript, Python, or similar).
- Track record of owning measurable outcomes: time-to-live, API adoption rates, consumption metrics.
- Equally strong in a technical architecture review and an executive business review.
- Commercially aware: you understand how your work connects to retention, expansion, and Services revenue.
- Operates with urgency and ownership; you identify the problem and move without waiting to be asked.
Not Required, But a Plus:
- Experience at an API-first or platform company.
- Familiarity with enterprise integration patterns, middleware, or iPaaS platforms.
- Background in a paid Professional or Technical Services function.
- Experience building implementation playbooks or technical enablement programs from scratch.
- Exposure to digital marketing, MarTech, or SEO/SEM platforms.
About the perks: Unlimited PTO, Hobby & team building budget allowance, Employee Support Program, Loss of family member financial aid, Employee Resource Groups.
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across various domains. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
About our Diversity, Equity, and Inclusion commitments: Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. We are committed to ensure that everyone feels a sense of belonging in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Consultant, EMEA (Services Team) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Semrush values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Semrush might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Semrush!
✨Direct Apply to Semrush
Let's not forget to apply directly through the Semrush website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Consultant, EMEA (Services Team) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Semrush.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Semrush. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Semrush
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
