At a Glance
- Tasks: Lead customer onboarding and ensure success in their first 30-60 days.
- Company: Join Semrush, a leading brand visibility platform with a global presence.
- Benefits: Enjoy unlimited PTO, team-building budgets, and employee support programs.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
- Why this job: Make a real impact by helping customers achieve their marketing goals.
- Qualifications: 4-6+ years in customer onboarding or related roles, with strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
- Customer Onboarding: Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success. Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Value Realization & Goal Alignment: Identify customer priorities quickly and map them to Semrush product capabilities. Drive adoption of key features to expedite value realization and deliver measurable early wins.
- Relationship Management: Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value. Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
- Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices. Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.
- Opportunity Identification: Spot opportunities for deeper alignment between the customer and Semrush. This includes surfacing upsell opportunities, uncovering new points of contact, and building on Sales-led conversations to strengthen long-term growth potential.
- Partnership & Collaboration: Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success. Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.
- Performance Tracking & Reporting: Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams. Surface patterns and challenges to continuously improve the onboarding program.
About you
- 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role. Experience with enterprise customers in MarTech or SaaS is strongly preferred.
- Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives.
- Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value.
- Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences.
- Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth.
- Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes.
- Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change.
- You share our values: Trust (we speak up and bring our authentic selves), Sense of Ownership (we commit to work we believe in), and Constant Change (we continuously seek ways to make things better).
Not Required, but a Plus
- Understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with enterprise-level marketing and SEO platforms such as BrightEdge, Conductor, Botify, SimilarWeb, or others.
About the perks
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Onboarding Consultant, EMEA (Services Team) in London employer: Semrush
At Semrush, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With unlimited PTO, a strong focus on employee growth, and a commitment to diversity and inclusion, we empower our team members to thrive in their roles while making a meaningful impact in the marketing industry. Join us in our Boston headquarters, where you can enjoy a vibrant environment and the opportunity to work alongside passionate professionals dedicated to driving success for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Consultant, EMEA (Services Team) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in roles similar to the Onboarding Consultant. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 2
Prepare for your interviews by understanding Semrush's products inside out. Familiarise yourself with their features and think about how you can help customers achieve their goals using these tools. This will show you're not just interested in the role, but also passionate about what Semrush does.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that demonstrate your ability to build relationships and drive customer success. Use the STAR method (Situation, Task, Action, Result) to keep your answers structured and impactful.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Onboarding Consultant, EMEA (Services Team) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Onboarding Consultant role. Highlight your experience in customer onboarding and how it aligns with Semrush's mission to empower marketers.
Showcase Your Communication Skills:Since strong verbal and written communication is key, use your application to demonstrate how you can translate complex ideas into simple terms. This will show us you're ready to engage with both technical and non-technical audiences.
Be Customer-Obsessed:In your application, share examples of how you've gone above and beyond for customers in the past. We want to see your passion for customer success and how you’ve adapted strategies to meet unique needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Semrush.
How to prepare for a job interview at Semrush
✨Know the Product Inside Out
Before your interview, make sure you understand Semrush's platform and its key features. Familiarise yourself with how these features can help customers achieve their marketing goals. This will not only show your enthusiasm but also allow you to discuss how you can tailor onboarding strategies effectively.
✨Showcase Your Relationship-Building Skills
Since this role involves building strong relationships with stakeholders, prepare examples from your past experiences where you've successfully established trust and rapport. Highlight how you adapted your communication style to different audiences, whether they were technical or non-technical.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific onboarding challenges. Think about scenarios where you had to adapt your approach based on customer needs. Practising these responses will help you demonstrate your consultative engagement skills and customer obsession.
✨Emphasise Your Data-Driven Approach
Be ready to discuss how you've used customer data to inform your decisions in previous roles. Share examples of how you tracked KPIs and used insights to improve onboarding processes. This will show that you can drive measurable value for customers right from the start.
