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For Companies At a Glance
- Tasks: Drive customer retention and build strong relationships while managing a renewal pipeline.
- Company: Join Semrush, a leading brand visibility platform empowering marketers worldwide.
- Benefits: Enjoy unlimited PTO, team-building budgets, and employee support programs.
- Other info: Embrace a diverse and inclusive workplace where everyone belongs.
- Why this job: Make a real impact by helping customers maximise their marketing potential with Semrush.
- Qualifications: 3-5 years in Customer Success or Account Management, with strong relationship management skills.
The predicted salary is between 45000 - 55000 £ per year.
Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team)
Customer Success United Kingdom
Semrush is a brand visibility platform empowering marketers to command their online presence and create measurable impact.
About the role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.
- Relationship Management: Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Renewal Pipeline Management: Manage a meaningful pipeline of critical high-growth potential customers to ensure optimal retention rates. Emphasize TCV and long-term partnership with a focus on delivering unique customer experiences and value.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
- Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
About you
Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
- Required Qualifications: 3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule. Proven track record of building strong relationships with different levels of seniority. Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers. Ability to deliver strong renewal results against a quota. Familiarity with managing Books of Business against ARR targets. Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences. General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation. Experience with upselling customers and generating qualified leads.
- Preferred Qualifications: Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment. Experience with international companies is a plus.
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.
About the perks
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team) in London employer: Semrush
Contact Detail:
Semrush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by understanding Semrush's products inside out. Be ready to discuss how you can drive customer retention and upsell opportunities using your knowledge of their tools. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to articulate how your past experiences align with the role. Think about specific examples where you’ve successfully managed renewals or built strong relationships with clients—this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Semrush team. Let’s get you that job!
We think you need these skills to ace Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and driving renewals, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed a pipeline or improved customer retention rates. Numbers speak volumes, so include metrics where possible!
Be Authentic: Let your personality shine through in your application. We value trust and ownership, so don’t hesitate to express your genuine interest in the role and what you can bring to the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Semrush
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like retention rates and upsell opportunities. Be ready to discuss how you've successfully managed a renewal pipeline in the past and how you can apply that experience at Semrush.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built strong relationships with stakeholders at various levels. Highlight specific instances where your strategic recommendations led to measurable improvements for your customers.
✨Understand Semrush's Value Proposition
Familiarise yourself with Semrush’s tools and how they enhance marketing operations. Be prepared to articulate how you would help customers leverage these features to achieve their marketing objectives.
✨Demonstrate Adaptability
Given the fast-paced nature of the role, think of examples where you've successfully navigated ambiguity or change. Show that you're not just adaptable but also proactive in identifying growth opportunities for customers.