At a Glance
- Tasks: Drive customer retention, manage renewals, and build strong relationships with key stakeholders.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy unlimited PTO, team-building budgets, and comprehensive employee support.
- Other info: Embrace a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the MarTech space while advocating for customer success.
- Qualifications: 4-6+ years in Customer Success, fluent in German, and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact.
We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens.
That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
We move fast, experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact?
About The Role
- Renewals & Retention: Drive high customer retention and renewal rates by managing the renewal pipeline and ensuring customers see ongoing value.
Work closely with account teams to identify upsell and cross‑sell opportunities and collaborate with Marketing on effective messaging for smaller accounts to grow them.
Lead contract renewals and negotiations.
- Account
Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams and marketing leaders.
Act as a trusted advisor, offering strategic recommendations on leveraging Semrush for maximum impact.
- Key
- Account
- Business
Reviews: Conduct regular business reviews with key accounts to demonstrate ROI of Semrush tools, offer customized strategies and insights, and discuss new relevant products and solutions.
- Drive
- Customer
Value: Collaborate closely with customer stakeholders to link key workflows within their marketing operations to the business value Semrush delivers, ensuring customers understand how specific features and tools enhance their marketing objectives and performance.
- Customer
Advocacy: Serve as the voice of the customer, advocating for improvements or enhancements based on needs and feedback.
Stay informed about strategic objectives, market conditions, and competitive intelligence to identify opportunities and threats.
- Create & Execute
- Success
Plans: Develop detailed, customized success plans tailored to each customer’s needs and objectives, coordinate with cross‑functional teams, manage resources effectively, and focus on time to value.
- Identify
- Growth
Opportunities: Evaluate customers’ unique needs and identify opportunities for Semrush tools to meet them.
Collaborate closely with Sales & Marketing to create expansion opportunities and product/platform upgrades.
About You
Move together. Raise the bar. Learn fast—grow faster. That’s the default. Here’s what else is needed to succeed in this role:
- 4‑6+ years of experience in Customer Success, Account Management, or a related role, focusing on enterprise customers, preferably in the Mar Tech or Saa S space.
- Strong pipeline management skills, allowing you to deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers.
- Excellent problem‑solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non‑technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
- Native German speaker.
- Preferred Qualifications
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
- Shared values: Trust, Sense of Ownership, and enthusiasm for Constant Changes.
- About The Perks
- Unlimited PTO
- Hobby & team‑building budget allowance
- Employee support program
- Loss of family member financial aid
- Employee resource groups
- About Our Diversity, Equity, and Inclusion Commitments
Semrush is an equal opportunity employer.
Building a better future for marketers around the world unites people from all backgrounds.
Even if you feel that you do not 100 % match all requirements, don’t be discouraged to apply!
We are committed to ensuring that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
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