At a Glance
- Tasks: Drive customer success and retention while building strong relationships with key stakeholders.
- Company: Join Semrush, a leading brand visibility platform empowering marketers worldwide.
- Benefits: Enjoy unlimited PTO, team-building budgets, and employee support programs.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact in the marketing world with innovative tools and strategies.
- Qualifications: 4-6+ years in Customer Success, fluent in French and English, strong relationship management skills.
The predicted salary is between 50000 - 60000 € per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
About the role:
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.
About you:
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Fluency in French and English (oral and written) mandatory.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
Preferred Qualifications:
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
About the perks:
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
About our Diversity, Equity, and Inclusion commitments:
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition.
Customer Success Manager, Enterprise (French) in London employer: Semrush
At Semrush, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With unlimited PTO, a strong focus on employee growth, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Located in Boston, MA, we offer a dynamic environment where you can make a meaningful impact while enjoying the support of a passionate and dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise (French) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences at Semrush. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Semrush’s products and recent news. Show us that you’re not just interested in the role but also passionate about what we do. Bring your A-game with specific examples of how you can drive customer success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with our mission. We want to hear how you can help our customers see the value in Semrush tools and drive their success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Customer Success Manager, Enterprise (French) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and customer success, especially with enterprise clients. We want to see how your skills align with our mission at Semrush!
Showcase Your Communication Skills:Since this role requires strong communication abilities, don’t shy away from demonstrating your verbal and written skills in your application. Use clear, concise language and make sure to articulate your thoughts well—this is your chance to shine!
Highlight Relevant Experience:Focus on your past experiences that relate directly to the responsibilities outlined in the job description. Whether it’s managing renewals or conducting business reviews, we want to see how you’ve driven customer value in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Semrush
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Semrush’s products and services. Familiarise yourself with how they empower marketers and create measurable impact. This will help you articulate how your experience aligns with their mission.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Highlight specific instances where your strategic recommendations led to customer success, especially in enterprise settings. This will demonstrate your ability to be a trusted advisor.
✨Speak Their Language
Since fluency in French and English is a must, practice articulating complex concepts in both languages. Be ready to discuss digital marketing technologies like SEO and CRM, ensuring you can communicate effectively with both technical and non-technical audiences.
✨Be Ready to Adapt
Semrush values adaptability, so come prepared to discuss how you've navigated ambiguity in past roles. Share examples of how you’ve quickly adjusted strategies based on changing customer needs or market conditions, showcasing your problem-solving skills.
