At a Glance
- Tasks: Drive customer retention, manage renewals, and build strong relationships with key stakeholders.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy unlimited PTO, team-building budgets, and comprehensive employee support.
- Other info: Embrace diversity and inclusion in a workplace that values your unique background.
- Why this job: Make a real impact in the MarTech space while growing your career in a dynamic environment.
- Qualifications: 4-6+ years in Customer Success or Account Management, fluent in French and English.
The predicted salary is between 50000 - 65000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you.
About The Role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross‑sell opportunities. Lead efforts in contract renewals and negotiations.
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.
About You
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Fluency in French and English (oral and written) mandatory.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Excellent problem‑solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non‑technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
Preferred Qualifications
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
- You share our common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes.
About The Perks
- Unlimited PTO.
- Hobby & team building budget allowance.
- Employee Support Program.
- Loss of family member financial aid.
- Employee Resource Groups.
About Our Diversity, Equity, And Inclusion Commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. We are committed to ensure that everyone feels a sense of belonging in the workplace.
Enterprise Customer Success Manager - Growth & Renewals employer: Semrush
At Semrush, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With unlimited PTO, a dedicated hobby and team-building budget, and a strong commitment to diversity and inclusion, we empower our employees to thrive both personally and professionally. Join us in our mission to revolutionise the marketing landscape while enjoying ample growth opportunities and the freedom to experiment in your role as an Enterprise Customer Success Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager - Growth & Renewals
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Semrush on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Semrush's products inside out. Show us how you can leverage our tools to drive customer success and retention. Tailor your examples to highlight your experience in similar roles.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you have a success story where you turned a struggling account into a thriving one, share it. We love hearing about real results and how you made an impact.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Enterprise Customer Success Manager - Growth & Renewals
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with Semrush. Share specific examples of how you've made an impact in previous roles.
Tailor Your Application:Make sure to customise your application to highlight your experience in Customer Success and Account Management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better—just make sure we can quickly grasp your key strengths!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Semrush
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure retention rates, upsell opportunities, and customer satisfaction. Being able to discuss these metrics will show that you’re serious about driving value for customers.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific instances where your relationship management led to successful outcomes. This will help you illustrate your ability to be a trusted advisor, which is crucial for this role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. Highlight your problem-solving skills by providing tailored solutions that benefited your customers. This will demonstrate your capability to adapt and find effective strategies in a fast-paced environment.
✨Familiarise Yourself with Semrush Tools
Take some time to explore Semrush’s tools and features before your interview. Understanding how they work and their benefits will allow you to speak confidently about how you can help customers leverage these tools for maximum impact. It shows initiative and genuine interest in the company.
