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- Tasks: Drive customer retention and build strong relationships with key stakeholders.
- Company: Join Semrush, a leading global tech company in digital marketing.
- Benefits: Enjoy flexible hours, unlimited PTO, and a supportive work environment.
- Why this job: Make a real impact by helping businesses succeed with innovative marketing tools.
- Qualifications: 4-6+ years in Customer Success or Account Management, preferably in MarTech or SaaS.
- Other info: Be part of a diverse team committed to inclusion and growth.
The predicted salary is between 36000 - 60000 £ per year.
Hi there! We are Semrush, a global Tech company developing our own product – a platform for digital marketers. Are you ready to be a part of it? This is your chance! We’re hiring for Customer Success Manager, Enterprise (Strategic Customer Success Team).
Tasks in the role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Identify Growth Opportunities: Consistently evaluate your customers’ unique needs and identify opportunities for Semrush tools to meet them.
Who we are looking for
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
Preferred Qualifications:
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
- You share our common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes.
We will try to create all the right conditions for you to work and rest comfortably:
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
A little more about our company
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.
We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition.
Our new colleague, we are waiting for you!
Customer Success Manager, Enterprise (Strategic Customer Success Team) employer: Semrush
Contact Detail:
Semrush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Enterprise (Strategic Customer Success Team)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Semrush's products and recent developments. Show us that you're genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your experience in driving customer retention and upselling – we want to hear your success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the opportunity. Plus, it keeps you on our radar!
We think you need these skills to ace Customer Success Manager, Enterprise (Strategic Customer Success Team)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise customers and how you've driven renewals and retention in previous roles. We want to see how you can bring value to our team!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Share specific examples of how you've acted as a trusted advisor and helped clients achieve their business goals using your expertise. This is key for us at Semrush!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in customer success or account management. Show us how you’ve provided tailored solutions that made a real difference for your clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen to join the Semrush family!
How to prepare for a job interview at Semrush
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure retention rates, upsell opportunities, and ROI for clients. This will help you articulate how you can drive value for Semrush's enterprise customers.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Be ready to discuss specific strategies you've used to nurture these connections and how they led to successful outcomes for both the customer and your company.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges in customer success or account management. Be prepared to share how you identified the problem, the steps you took to resolve it, and the positive impact it had on the customer. This shows your ability to provide tailored solutions.
✨Understand Semrush's Product Offering
Familiarise yourself with Semrush's tools and how they benefit digital marketers. Being able to discuss specific features and their applications will demonstrate your enthusiasm for the role and your readiness to advocate for customers effectively.