At a Glance
- Tasks: Drive customer retention, manage renewals, and build strong relationships with key stakeholders.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy unlimited PTO, team-building budgets, and comprehensive employee support.
- Other info: Embrace diversity and inclusion in a workplace that values your unique background.
- Why this job: Make a real impact in the marketing world while growing your career in a dynamic environment.
- Qualifications: 4-6+ years in Customer Success or Account Management, fluent in French and English.
The predicted salary is between 50000 - 60000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you.
About The Role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross‑sell opportunities. Lead efforts in contract renewals and negotiations.
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.
About You
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Fluency in French and English (oral and written) mandatory.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Excellent problem‑solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non‑technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
Preferred Qualifications
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
- You share our common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes.
About The Perks
- Unlimited PTO.
- Hobby & team building budget allowance.
- Employee Support Program.
- Loss of family member financial aid.
- Employee Resource Groups.
About Our Diversity, Equity, And Inclusion Commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. We are committed to ensure that everyone feels a sense of belonging in the workplace.
Customer Success Manager, Enterprise (French) employer: Semrush
At Semrush, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With unlimited PTO, a dedicated hobby and team-building budget, and a strong commitment to diversity and inclusion, we empower our employees to thrive both personally and professionally. As a Customer Success Manager, you'll have the opportunity to make a meaningful impact while working alongside a talented team in a dynamic environment that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise (French)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Semrush. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Semrush's latest projects and achievements. Show us that you're not just interested in the role, but also in how you can contribute to our mission of empowering marketers.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the Customer Success Manager role. Highlight your relationship management skills and how you've driven customer value in previous positions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows us that you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Success Manager, Enterprise (French)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with Semrush. Share specific examples of how you've made an impact in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience in Customer Success and how it relates to enterprise customers. We love seeing how your skills align with what we do at Semrush!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and skills. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Semrush
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer retention and renewal rates, and be ready to discuss how you’ve successfully managed these in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with stakeholders. Think of specific instances where you acted as a trusted advisor and how your recommendations led to positive outcomes for customers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex problems you've solved for enterprise customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you tailored solutions to meet specific needs.
✨Familiarise Yourself with Semrush Tools
Research Semrush’s tools and features before the interview. Be prepared to discuss how you would leverage these tools to drive customer value and identify growth opportunities, showing that you understand their impact on marketing objectives.
