At a Glance
- Tasks: Drive fast API implementations and ensure customers maximise their usage.
- Company: Join Semrush, a leading brand visibility platform with a collaborative culture.
- Benefits: Enjoy unlimited PTO, team-building budgets, and employee support programs.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be a technical partner, shaping strategies and making a real impact for enterprise customers.
- Qualifications: 5-8 years in a technical customer-facing role with strong API knowledge.
The predicted salary is between 56700 - 69300 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
About Semrush Technical Services: Semrush Technical Services is a team of technical experts and consultants who partner with enterprise customers to accelerate API adoption and drive measurable value from the Semrush platform. We work alongside sophisticated engineering and product organizations to design integration approaches, unlock API capabilities, and build the technical foundations that enable long-term customer growth. This team sits within Semrush's CSS organization and works in direct partnership with Customer Success, Sales, and Product.
Role Overview: The Technical Services Consultant is Semrush's technical expert in the post-sale motion for API customers. This is a consultative, high-impact role accountable for two outcomes: getting customers to production fast, and ensuring they actively consume what they've purchased. You sit at the intersection of engineering and business, embedded with customer development teams while engaging at the strategic level with product and technology leaders.
Tasks in the role:
- Drive fast, high-quality implementation: Own the technical workstream for API customers from contract close through go-live. Lead architecture reviews, guide the customer's engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
- Own API consumption post-onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them.
- Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build.
- Remove blockers and govern delivery: Identify technical, organizational, and resource blockers early and resolve them proactively.
- Partner with the CSM on account strategy: Work hand-in-hand with the Customer Success Manager to align technical expansion plays with broader success planning.
- Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates.
About you: Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
- 5–8+ years in a technical, customer-facing role; Solutions Engineering, Technical Account Management, Implementation Engineering, or equivalent.
- Demonstrable experience working directly with engineering and development teams as a trusted technical advisor.
- Strong working knowledge of REST APIs, authentication patterns, webhooks, and integration architecture.
- Comfortable reading and discussing code (JavaScript, Python, or similar).
- Track record of owning measurable outcomes: time-to-live, API adoption rates, consumption metrics.
- Equally strong in a technical architecture review and an executive business review.
- Commercially aware: you understand how your work connects to retention, expansion, and Services revenue.
- Operates with urgency and ownership; you identify the problem and move without waiting to be asked.
Not Required, But a Plus:
- Experience at an API-first or platform company.
- Familiarity with enterprise integration patterns, middleware, or iPaaS platforms.
- Background in a paid Professional or Technical Services function.
- Experience building implementation playbooks or technical enablement programs from scratch.
- Exposure to digital marketing, MarTech, or SEO/SEM platforms.
About the perks: Unlimited PTO, Hobby & team building budget allowance, Employee Support Program, Loss of family member financial aid, Employee Resource Groups.
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents.
About our Diversity, Equity, and Inclusion commitments: Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace.
Technical Services Consultant, EMEA (Services Team) in Manchester employer: Semrush UK Ltd.
At Semrush, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our Sales team benefits from continuous training, high promotion rates, and uncapped commissions, all while working in a globally diverse environment. Located in Boston, MA, we celebrate our achievements through initiatives like the President’s Club, ensuring that every team member feels valued and empowered to make a meaningful impact.
