At a Glance
- Tasks: Lead a dynamic team to drive customer success and strategic account management.
- Company: Join Semrush, a leading brand visibility platform with a global presence.
- Benefits: Enjoy high earning potential, employee support programs, and a vibrant work culture.
- Other info: Be part of a diverse team committed to inclusion and professional growth.
- Why this job: Make a real impact in digital marketing while growing your career in a fast-paced environment.
- Qualifications: 7+ years in Customer Success and proven leadership skills required.
The predicted salary is between 72000 - 88000 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Some highlights of our success:
- $470M+ Annual Recurring Revenue with AI products surpassing $38M+
- Dollar-based net revenue retention of 104%, as of December 31, 2025
- Large deals growing 74% YoY
- Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
- Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one.
About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
- Fast forward and continuous career growth: the highest rate of promotions within the organization
- A team spread across 40+ locations around the globe
- Offline and online bootcamps as part of our onboarding process
- President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destinations
- Quota attainment has been recognized as higher than market average, according to RepVue
- Uncapped commissions
About your future tasks
Key Responsibilities:
- Actively mentor and coach CSMs on advanced consultative selling, pipeline management, and navigating complex contract renegotiations to maximize Total Contract Value (TCV)
- Lead and develop a team of Customer Success Managers across EMEA, driving performance against retention and growth targets
- Coach the team on strategic account planning, executive engagement, and QBR excellence
- Support complex renewals, escalations, and enterprise-level conversations
- Partner with Sales on forecasting, pipeline visibility, and regional account strategy
- Serve as the senior point of escalation for complex regional accounts, leveraging extensive experience with senior marketing executives and C-suite stakeholders to secure renewals and mitigate churn risk.
- Translate elite enterprise-level customer success frameworks into repeatable, scalable playbooks for the EMEA Enterprise teams.
- Manage a portfolio of 10–15 strategic commercial customers
- Build strong executive relationships and act as a trusted advisor
- Own renewal and expansion strategy in partnership with Sales
- Deliver impactful QBRs demonstrating ROI and growth opportunities
- Proactively identify and mitigate churn risk
- Drive onboarding, adoption, and measurable business outcomes
- Translate customer data into strategic insights and action plans
- Advocate for customer needs internally and influence product and experience improvements
- Contribute to regional strategy and continuous improvement initiatives
- Partner closely with Sales, Product, and Marketing leaders to establish cross-functional feedback loops, ensuring that product adoption barriers faced by the broader EMEA base are systematically addressed.
About you
Required Qualifications:
- Non negotiable: Exceptional experience in pipeline management, commercial contract negotiations, and strategic account planning.
- 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
- 2+ years of people management or team leadership experience
- Proven track record managing commercial-level customers with complex stakeholder structures
- Demonstrated success driving renewals, retention, and expansion revenue
- Experience creating and executing customized enterprise success plans
- Strong commercial acumen and experience supporting contract negotiations
- Strong analytical skills with the ability to translate data into executive-level insights
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)
- Demonstrated capability in mentoring, leading initiatives, or directly managing teams in a fast-paced environment.
- Deep expertise in MarTech/SEO landscapes, with the ability to teach others how to communicate advanced digital marketing ROI to diverse stakeholders.
Preferred Qualifications:
- Experience with enterprise SEO and competitive intelligence platforms
- Experience supporting large global brands in highly matrixed organizations
- Background in pipeline management and forecasting in partnership with Sales
- Experience operating in a fast-scaling global organization
- Familiarity with digital lifecycle programs and customer engagement automation
What Makes You Successful in This Role
- You think strategically but execute operationally
- You are equally strong in executive conversations and team coaching
- You combine commercial discipline with customer empathy
- You thrive in complex, fast-changing environments
- You take ownership and drive measurable outcomes
About the perks
- Strong product-market fit recognized by RepVue
- High earning potential with clear quota attainment visibility
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Hobby & team building budget allowance
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
Team Lead, Customer Success Enterprise (Strategic Customer Success Team) employer: Semrush Inc.
At Semrush, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our Sales team benefits from continuous career advancement opportunities, world-class training programs, and the chance to celebrate achievements in stunning locations. Join us in our Boston headquarters or one of our 40+ global locations, where you can thrive in a supportive environment that values diversity and inclusion while making a meaningful impact in the marketing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Customer Success Enterprise (Strategic Customer Success Team)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semrush Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semrush Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Lead, Customer Success Enterprise (Strategic Customer Success Team)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semrush Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Semrush Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semrush Inc.!
How to prepare for a job interview at Semrush Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
