At a Glance
- Tasks: Lead a dynamic team to drive customer success and empower businesses with innovative solutions.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy competitive pay, uncapped commissions, and a supportive work environment.
- Other info: Be part of a diverse team that values inclusion and continuous learning.
- Why this job: Make a real impact in digital marketing while growing your career in a global company.
- Qualifications: 3+ years in Solutions Engineering leadership and a passion for tech and customer success.
The predicted salary is between 75600 - 92400 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Some highlights of our success:
- $470M+ Annual Recurring Revenue with AI products surpassing $38M+
- Dollar-based net revenue retention of 104%, as of December 31, 2025
- Large deals growing 74% YoY
- Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
- Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey?
About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means:
- Fast forward and continuous career growth: the highest rate of promotions within the organization
- A team spread across 40+ locations around the globe
- Offline and online bootcamps as part of our onboarding process
- President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destinations
- Quota attainment has been recognized as higher than market average, according to RepVue
- Uncapped commissions
About your future tasks
People Leadership
- Recruit, develop, and lead a geographically distributed team of high-performing Commercial Solutions Engineers across APAC and MENA.
- Foster a culture of collaboration, trust, and continuous learning across diverse markets and time zones.
- Coach and mentor SEs to elevate technical depth, industry expertise, and consultative selling skills.
- Create development frameworks that build future leaders and promote internal mobility.
Operational Excellence
- Design scalable regional SE frameworks to ensure consistency, excellence, and agility across APAC and MENA.
- Integrate AI, data-driven insights, and automation tools to enhance commercial deal support, forecasting, and solution quality.
- Partner with Revenue Operations to align coverage models, resource allocation, and pipeline analytics for the commercial segment.
- Drive regional alignment while respecting market nuance; balancing central efficiency with local agility.
Strategic Partnerships & GTM Execution
- Collaborate with Commercial Sales Leadership to develop and execute account strategies for high-growth, multi-region customers.
- Partner closely with Product, Marketing, and Customer Success to deliver feedback loops that shape product innovation and roadmap alignment for the commercial market.
- Lead technical strategy for commercial segments verticals (e.g., retail, finance, SaaS, and E-commerce).
- Ensure Semrush’s commercial value proposition resonates through technical storytelling, business outcome framing, and stakeholder engagement.
Customer Impact
- Guide your team in supporting high-value commercial deals through tailored demos, architecture reviews, and proof-of-concept initiatives.
- Serve as a regional technical sponsor for strategic commercial accounts, ensuring customer success from pre-sales through expansion.
- Champion adoption of AI-powered insights, automation, and data orchestration to deliver scalable and measurable impact for commercial clients.
- Promote regional consistency in how the SE team demonstrates ROI, TCO, and strategic value.
About you
Who We Are Looking For
- 3+ years of Solutions Engineering leadership experience in multi-region or international Commercial sales environments.
- 5+ years of SE experience, ideally supporting complex SaaS or martech platforms at a commercial scale.
- Proven success managing distributed teams across APAC and MENA, with sensitivity to regional business dynamics and customer maturity.
- Deep understanding of commercial sales cycles, procurement processes, and cross-functional stakeholder management.
- Experience in vertical markets (e.g., retail, finance, SaaS, and E-commerce).
- Strong command of AI and data-driven selling techniques, with demonstrated experience integrating tools that drive SE productivity and commercial customer engagement.
- Exceptional collaboration across Sales, Product, and Marketing to align GTM execution across APAC and MENA.
- Expertise in SEO, digital marketing, or martech strongly preferred.
Professional Traits
- Strategic and Regional Mindset: Balances long-term vision with tactical execution across diverse APAC and MENA markets.
- Operational Rigor: Designs scalable, measurable systems that enable commercial growth and consistency.
- Empathetic Leadership: Builds high-trust, inclusive teams that thrive in virtual and multicultural environments.
- Technical and Commercial Acumen: Bridges deep product knowledge with customer business objectives.
- AI-Forward and Innovative: Champions new tools and technologies to accelerate outcomes.
- Influential Communicator: Inspires teams and customers through clarity, confidence, and authenticity.
About the perks
- Strong product-market fit recognized by RepVue
- High earning potential with clear quota attainment visibility
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Hobby & team building budget allowance
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
Team Lead, Customer Success Enterprise (Strategic Customer Success Team) in London employer: Semrush Inc.
At Semrush, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our Sales team benefits from continuous career advancement opportunities, world-class training programs, and the chance to celebrate achievements in stunning locations. Join us in our Boston headquarters or one of our 40+ global locations, where you can thrive in a supportive environment that values diversity and inclusion while making a meaningful impact in the marketing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Customer Success Enterprise (Strategic Customer Success Team) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semrush Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semrush Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Lead, Customer Success Enterprise (Strategic Customer Success Team) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semrush Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Semrush Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semrush Inc.!
How to prepare for a job interview at Semrush Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
