At a Glance
- Tasks: Drive customer retention, manage relationships, and identify growth opportunities with innovative marketing tools.
- Company: Join Semrush, a leading brand visibility platform trusted by over 28 million users.
- Benefits: Enjoy unlimited PTO, health insurance, and a supportive work environment.
- Other info: Embrace a culture of trust, ownership, and constant change in a diverse workplace.
- Why this job: Make a real impact in the marketing world while growing your career in a dynamic team.
- Qualifications: 3-5+ years in Customer Success or Account Management, strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team.
We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
- Responsibilities:
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.
- Relationship Management: Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Renewal Pipeline Management: Manage a meaningful pipeline of critical high growth potential customers to ensure optimal retention rates. Emphasize TCV and long-term partnership with a focus on delivering unique customer experiences and value.
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
- Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers.
- Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
About you
- Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
- 3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule.
- Proven track record of building strong relationships with different levels of seniority.
- Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers.
- Ability to deliver strong renewal results against a quota. Familiarity with managing Books of Business against ARR targets.
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience with upselling customers and generating qualified leads.
Preferred Qualifications:
- Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
- Experience with international companies is a plus.
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.
About the perks
- Unlimited PTO
- Health insurance
- Travel insurance
- Employee Assistance Program
- Employee Resource Groups
- Paid parental leave
- Relief Fund
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Channel Sales Account Executive in London employer: Semrush Inc.
At Semrush, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our Sales team benefits from continuous career advancement opportunities, world-class training programs, and the chance to celebrate achievements in stunning locations. Join us in our Boston headquarters or one of our 40+ global locations, where you can thrive in a supportive environment that values diversity and inclusion while making a meaningful impact in the marketing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Sales Account Executive in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Channel Sales Account Executive at Semrush Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Semrush Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Channel Sales Account Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Channel Sales Account Executive in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Semrush Inc.:When writing your cover letter, make sure to tailor your message specifically for Semrush Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Semrush Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Semrush Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Semrush Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Semrush Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
