At a Glance
- Tasks: Provide top-notch tech support and resolve user queries across the organisation.
- Company: Join Semperian Group, a dynamic team in Bristol focused on technology solutions.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Other info: Great chance to develop your career in a supportive and innovative environment.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Tech-savvy with skills in troubleshooting hardware and software issues.
The predicted salary is between 35000 - 45000 £ per year.
Semperian Group are looking to recruit a Technology Support Technician based in Bristol on a full time, permanent contract basis.
The Technology Support Technicianwill act as the first point of contact for technology and user-related queries and incidents across the organisation.
You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees.
Technology Support Technician Responsibilities Key responsibilities include: Managing and triaging Service Desk tickets, ensuring issues are categorised, prioritised and assigned appropriately.
Identifying, diagnosing and resolving first-line hardware and software issues.
Providing support for in-house developed and Saa S products.
Supporting users via phone, email and remote desktop.
Assisting with the configuration and setup of end-user devices.
Managing technology assets and equipment processes.
Supporting mobile devices, including i Phones and i Pads.
Carrying out password resets and supporting account queries.
Creating user guidance, FAQs and other support documentation.
Technology Support Technician Requirements Proficiency in troubleshooting hardware, software and mobile devices.
Knowledge of Windows OS, Microsoft 3...
Technology Support Technician employer: Semperian Business Support
At Semperian Group, we pride ourselves on being an excellent employer, offering a dynamic work environment in the vibrant city of Bristol. Our culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a commitment to employee well-being and a focus on delivering exceptional customer service, we ensure that our Technology Support Technicians are equipped with the tools and support they need to thrive in their roles.
Contact Details:
Semperian Business Support Recruitment Team
