At a Glance
- Tasks: Be the heart of the Hard Rock experience by serving guests and creating memorable moments.
- Company: Join a vibrant team at Hard Rock Cafe, where your role matters.
- Benefits: Enjoy a comprehensive benefits package for health, future planning, and work-life balance.
- Other info: Opportunity to cross-train and grow within a dynamic team.
- Why this job: Perfect for those who love people, music, and creating unforgettable experiences.
- Qualifications: Must be friendly, organised, and ready to thrive in a fast-paced environment.
The predicted salary is between 20000 - 24000 £ per year.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Basic functions of the Server include:
- Taking guests’ orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checking I.D.s – in line with EU/UK mandatory licensing laws (and Challenge 25)
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Effectively communicating with co-workers
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Job Requirements include:
- Performing duties which require bending, reaching, lifting and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.
Server employer: Seminole Hard Rock Support Services
At Hard Rock Cafe, we prioritise the well-being of our team members, offering a comprehensive benefits package that supports health, future planning, and work-life balance. Our vibrant work culture encourages personal growth and creativity, making every day an opportunity to create memorable experiences for our guests. Join us in a dynamic environment where your role as a Server not only entertains but also connects you with a passionate community dedicated to delivering exceptional service.
Contact Details:
Seminole Hard Rock Support Services Recruitment Team
