Cafe Sales and Marketing Coordinator

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Hard Rock International, spirited & authentic, is a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!

PRIMARY RESPONSIBILITIES

• Write and negotiate sales and marketing contracts according to Corporate procedures.
• Assemble the Cafe Event Calendar and Brand Calendar.
• Report weekly Occupancy Reporting Programs by working with local hotel Concierge.
• Communicate and follow up with Group Travel Planners and marketing partners.
• Administer package programs.
• Ensure receipt of payment from clients by following Corporate procedures.
• Maintain sales and marketing tools and equipment (banners, linens, skirting, etc.).
• Update the “cafe” website to be communicated with Support Center On-Line Marketing team.
• Partner with Sales & Marketing Manager in prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
• Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
• Attend trade shows as approved by cafe budget and Corporate Sales and Marketing departments.
• Liaise between Support Center Sales & Marketing departments and the cafe.
• Work with SM, GM, and KM to ensure that contract/menu is executable.
• Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
• Coordinate operations between departments.
• Attend client functions, marketing events and designated parties to provide support and representation of the department.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
• Maintain high morale.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Some college coursework completion.

SKILLS

• Presentation of a professional image to guests, clients, and potential function coordinators.
• Composure during stressful events.
• Possession of a take charge attitude tempered with diplomacy.
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
• Must possess strong communication and listening skills, excellent reading and writing.
• Comprehend professional language, either written or spoken, to communicate.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
• Multiple language abilities a plus, fluency in English required.