Retail Manager: Lead Team, Grow Sales & Guest Experience

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

The Retail Manager is responsible for retail operations while ensuring that the business is maximising its potential, producing financial results as well as the development and retention of human capital.

• People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
• Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
• Profit - To operate a financially profitable retail business operation.
• Sales - To grow the business by using innovative sales and marketing concepts.
• Coordinate operations between departments.
• Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.
• Spearhead philanthropic initiatives.
• Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Utilise programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Applicable standard of education is required.

• Strong leadership behaviours coupled with the technical skill set to drive the business toward success.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organisation.
• Multiple language abilities a plus, fluency in English required.

Managers are expected to be able to perform the job functions with reasonable accommodation.

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.