At a Glance
- Tasks: Supervise daily cafe operations, ensuring guest satisfaction and team support.
- Company: Join a vibrant hospitality team focused on employee well-being and growth.
- Benefits: Comprehensive benefits package for health, future planning, and work-life balance.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Be a key player in creating memorable experiences for guests and team members.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests.
PEOPLE:- Continuously provides Employees with verbal recognition, direction and support.
- Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures.
- Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen.
- Mentors new Employees by presenting them with information about their job and the company.
- Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards.
- Ensures Employees follow safety, sanitation and security procedures.
- Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance.
- Greets Employees as they begin their shift to promote an atmosphere.
- Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard.
- Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience.
- Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards.
- Performs 100% table visits to ensure guest satisfaction.
- Greets all guests and models the use of 10-5-First and Last.
- Resolves guest complaints with MOD.
- Listens to guests requests and needs and communicates to the Management team.
- Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience.
- Observes Employees’ while they work to ensure adherence to policy and positive guest experience.
- Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience.
- Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits.
- Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions.
- Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team.
- Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager.
- Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality.
- Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks.
- Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp).
- Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely.
- Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
- Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.).
- Proficiency in and can demonstrate Menu/Beverage/Retail knowledge.
- Food/Alcohol Certifications up to date.
- High school diploma or equivalency required.
- Minimum of 1-2 year hospitality industry experience preferred.
Front of House Supervisor employer: Seminole Hard Rock Hotel & Casino Tampa
At Hard Rock Cafe, we prioritise the well-being of our team members, offering a comprehensive benefits package that supports health, future planning, and work-life balance. Our vibrant work culture fosters recognition, mentorship, and continuous growth opportunities, ensuring that every employee feels valued and empowered to deliver exceptional guest experiences. Join us in a dynamic environment where your contributions directly impact our success and create memorable moments for our guests.
Contact Details:
Seminole Hard Rock Hotel & Casino Tampa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Front of House Supervisor position or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you nail down your responses. Focus on showcasing your experience in guest satisfaction and team management, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just apply through the usual channels. Visit our website and apply directly there; it shows initiative and can make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It’s a simple way to show you’re genuinely interested in being part of the team.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Front of House Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out all the benefits we offer while you’re there!
How to prepare for a job interview at Seminole Hard Rock Hotel & Casino Tampa
✨Know the Cafe Inside Out
Before your interview, make sure you’re familiar with the cafe's menu, services, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would enhance guest experiences.
✨Showcase Your People Skills
As a Front of House Supervisor, communication is key. Prepare examples of how you've successfully managed teams or resolved guest complaints in the past. Highlight your ability to mentor and support staff, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you had to think on your feet to resolve issues, whether it was a staffing problem or a guest complaint. Be ready to discuss these scenarios and how you ensured a positive outcome for both guests and employees.
✨Emphasise Your Commitment to Quality
Discuss your understanding of food safety, sanitation, and quality control. Mention any relevant certifications you have and how you’ve implemented best practices in previous roles to maintain high standards in service and food preparation.
