Casino Host - Domestic Market

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Bristol midrange gaming guests to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

Responsibilities

• Maintain and establish relationships with premium-valued gaming guests and promote the property to potential high-worth customers to increase trip frequency.
• Grow customer share and increase gaming revenues from both slot and table customers.
• Address all issues, concerns, and complaints of premium guests in a timely manner.
• Prioritise sales activities to maintain an effective balance among loyalty building, prospecting, and event sales.
• Aggressively fill special events to ensure the highest theoretical attendance and maximum return on investment.
• Generate incremental business and stimulate additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
• Attend marketing planning sessions, provide input, and propose improvements to event development and VIP marketing.
• Assist with the development and execution of special events that promote or stimulate revenue growth.
• Conduct telemarketing to targeted customers; invite them to the property or to special events.
• Attain goals to meet company objectives.
• Maintain accurate knowledge of marketing promotions and special events and maintain a high level of visibility on the casino floor.
• Communicate details of marketing programs, promotions, and campaigns to premium guests.
• Pursue new player's club membership from premium guests on property.
• Elicit credit play.
• Attend and host VIP events on and off property as assigned.
• Anticipate needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
• Utilise and develop a variety of special services and comping options to increase interest and stay over.
• Respect guest confidentiality, maintaining integrity while comping and providing credit.
• Record and report on personal sales activity and results against established benchmarks.
• Be available outside of regularly scheduled hours to handle player requests via phone or email.
• Display a positive and professional attitude and presentation at all times when communicating with guests.
• Maintain strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
• Perform all other duties as assigned.
• Adhere to all Virginia Gaming Regulations.

Qualifications

• Bachelor's in Business, Marketing, or a related field or 3–5 years of host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
• Prior experience in the Gaming industry is required.

Additional Requirements

• Must obtain and maintain all licenses and certifications per federal, state, and Virginia Lottery requirements.
• Must successfully pass a background check.
• Must successfully pass a drug screening.
• Bilingual in English and one Asian language (e.g., Cantonese, Mandarin, Vietnamese) preferred.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets strongly preferred.
• Knowledge of understanding of and experience in the property's regional gaming market.
• Operations, services, and activities of comprehensive marketing and database programs.
• The Gaming industry, including principles and practices of capital and operations budgeting.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases, and excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Communicate clearly and concisely, both orally and in writing. Analyse marketing and promotions data. Be a strategic, analytical, ethical, and effective motivator. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.