Supervisor, EVS in Bristol

Overview

Under the supervision of the Manager – EVS, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to more effectively service the guest.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
• Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
• Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
• Attend and participate in meetings, completing follow‑up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

  (Related education and experience may be interchangeable on a year for year basis)

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty‑one (21) years of age.

Knowledge

• Regulatory requirements.
• Supervisory/management duties.
• Leadership skills.

Abilities

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10‑key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.